Myra Wright
Summary
Dynamic Fraud Specialist with a proven track record in fraud detection and prevention. Enhanced customer trust through effective case management and exceptional communication skills. Successfully implemented strategies that reduced fraud incidents, showcasing reliability and strong analytical abilities. Committed to delivering outstanding service and fostering positive client relationships.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Fraud Specialist
US BANK
09.2023 - Current
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Provided exceptional customer support during fraud case resolution, ensuring all concerns were addressed and clients fully understood the outcome.
- Implemented enhanced authentication measures for online transactions reducing instances of unauthorized purchases made using stolen card details.
Delivery Driver
DoorDash
09.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Benefit Account Representative
CVS Caremark
10.2020 - 07.2023
- Analyzed complex benefits data sets to drive informed decision-making processes for both internal stakeholders and external partners.
- Prepared detailed reports highlighting key findings from benefits analyses, enabling clients to make strategic decisions regarding their employee benefits programs.
- Served as a liaison between insurance carriers and clients, facilitating smooth communication regarding claims processing and policy updates.
- Proactively identified potential risks or challenges within client accounts, implementing mitigation strategies to protect both clients and the organization from adverse outcomes.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and providing accurate information on benefit programs.
Cashier
Walgreens
09.2018 - 10.2020
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Representative
KC Water
08.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Collections Account Representative
Convergys
06.2012 - 10.2016
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
Cashier
Taco Bell
02.2011 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Cashier
Six Flags Great Adventure
07.2010 - 10.2010
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06-2012
Skills
- Fraud prevention
- Verbal and written communication
- Telephone and email etiquette
- Fraud detection
- Case management
- Data analysis
- Effective communication
- Call management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Fraud Specialist
US BANK
09.2023 - Current
Benefit Account Representative
CVS Caremark
10.2020 - 07.2023
Delivery Driver
DoorDash
09.2018 - Current
Cashier
Walgreens
09.2018 - 10.2020
Customer Service Representative
KC Water
08.2016 - 08.2018
Collections Account Representative
Convergys
06.2012 - 10.2016
Cashier
Taco Bell
02.2011 - 05.2012
Cashier
Six Flags Great Adventure
07.2010 - 10.2010
High School Diploma -
Willingboro High School
Similar Profiles
IRINA CHIRELLOIRINA CHIRELLO
Treasury Management Implementation Specialist at US BankTreasury Management Implementation Specialist at US Bank
Dawn DowdleDawn Dowdle
Operations Manager at US BankOperations Manager at US Bank
Kim PedersonKim Pederson
Senior Project Manager Consultant at US BANKSenior Project Manager Consultant at US BANK
John Carlos ValenciaJohn Carlos Valencia
Fraud Specialist at FoundeverFraud Specialist at Foundever
Alexia ElderAlexia Elder
Fraud Specialist at Total Systems Services, TSYSFraud Specialist at Total Systems Services, TSYS