Myra Charles
Brooklyn
Summary
Dynamic professional with extensive experience as a Patient Intake Specialist at Preferred Home Care of New York, excelling in documentation accuracy and customer service. Proven ability to streamline processes and enhance client transitions into care services, demonstrating strong communication and multitasking skills to ensure optimal patient support and satisfaction.
Overview
7
7
years of professional experience
Work History
Patient Intake Specialist
Preferred Home Care of New York
Brooklyn
08.2024 - Current
- Processed referrals and facilitated seamless transitions into care services.
- Coordinated with external agencies to ensure continuity of care for clients.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Assisted clients in completing necessary documentation for services and support.
- Verified insurance details and updated patient records accurately.
Human Resources Administrator
Carelink Home Care of New York
Brooklyn
02.2021 - 07.2024
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information of over 100 employees.
- Screening and interviewing candidates.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Handling legal documentation and compliance audits.
- Onboarding and orientation for new hires.
- Ensuring adherence to labor laws and regulations.
Home Health Aide
Carelink Home Care of New York
Brooklyn
04.2019 - 02.2020
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided transportation and appointments management.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Administered medication as directed by physician.
- Completed entries in logbooks, journals, and care plans to accurately document and report patient progress.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Education
Bachelor of Arts - Business Administration
Medgar Evers College of The City University of New York
Brooklyn, NY12.2020
Skills
- Microsoft Office User
- Multitasking Abilities
- Documentation and Recordkeeping
- Attention to Detail
- Time Management
- Computer Literate
- Communication
- Data entry accuracy
- Customer service
- Office administration
- Conflict resolution
Timeline
Patient Intake Specialist
Preferred Home Care of New York
08.2024 - Current
Human Resources Administrator
Carelink Home Care of New York
02.2021 - 07.2024
Home Health Aide
Carelink Home Care of New York
04.2019 - 02.2020
Bachelor of Arts - Business Administration
Medgar Evers College of The City University of New York