Myracle Thomas
Summary
Certified Patient Care Technician/ CNA with years of experience in providing daily assistance to patients. A committed and compassionate professional with a track record of providing patients with their individual basic needs and working together with medical practitioners to achieve first-rate patient care. Brings strong observation skills, knowledge of first aid/CPR, and familiarity with emergency care, sanitation, and infection control practices.
Overview
3
3
years of professional experience
Work History
Patient Care Technician
Baylor University Medical Center
09.2024 - 06.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Certified Nursing Assistant
Edgewood Rehabilation Care Center
05.2024 - 06.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Agent
State Farm
03.2022 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Addressed customer account discrepancies and concerns.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Planning and Instruction
- Communication skills
- Leadership Skills
- Adaptability
- Creative Thinking
- Problem solving
Timeline
Patient Care Technician
Baylor University Medical Center
09.2024 - 06.2025
Certified Nursing Assistant
Edgewood Rehabilation Care Center
05.2024 - 06.2024
Customer Service Agent
State Farm
03.2022 - 04.2024
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