Summary
Overview
Work History
Education
Skills
Timeline
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Myracle Barnes

Marion,Arkansas

Summary

Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.

Overview

5
5
years of professional experience

Work History

Mental Health Technician

Lakeside Behavioral Health System
02.2023 - 06.2025
  • Monitored patient behavior and emotional state to ensure safety and well-being.
  • Documented patient progress and communicated findings to healthcare team.
  • Facilitated group therapy sessions to promote social interaction and coping strategies.
  • Trained new staff on best practices for patient care and crisis management.
  • Implemented process improvements that increased efficiency in daily operations of care delivery.

Customer Service Representative

UnitedHealth Group, UHG
05.2021 - 12.2022
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Processed orders accurately using CRM systems, ensuring timely fulfillment and service quality.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Handled high-volume calls while maintaining accuracy in patient information and service delivery.
  • Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.

Retail Sales Representative

AT&T
04.2020 - 12.2022
  • Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained product displays to enhance visual merchandising and promote sales.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Trained new staff on sales techniques and company policies to ensure consistency.
  • Utilized point-of-sale systems for efficient transaction processing and reporting.

Education

Associate of Science - Business Administration

Collin County Community College
McKinney, TX
05-2022

Skills

  • De-escalation techniques
  • Stress reduction techniques
  • Call center experience
  • Customer service
  • Data entry
  • Teamwork and collaboration
  • Problem-solving

Timeline

Mental Health Technician

Lakeside Behavioral Health System
02.2023 - 06.2025

Customer Service Representative

UnitedHealth Group, UHG
05.2021 - 12.2022

Retail Sales Representative

AT&T
04.2020 - 12.2022

Associate of Science - Business Administration

Collin County Community College

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Myracle Barnes