Myracle Gladney
Rockwall,TX
Summary
Dedicated assistant manager with extensive experience in team leadership and operational oversight. Skilled in training staff and improving workflows, contributing to enhanced safety standards and customer satisfaction. Committed to fostering teamwork and optimizing processes for better performance.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sailor
U.S. Navy Active Duty
San Diego, California
05.2024 - 08.2026
- Conducted routine maintenance and inspections on shipboard equipment.
- Collaborated with team members to execute tactical training exercises.
- Monitored communications systems to ensure operational readiness.
- Conducted watch duties to ensure the security of the vessel while underway.
Assistant Manager
Valvoline Instant Oil
Texarkana, Texas
05.2021 - 04.2024
- Assisted in training new team members on service protocols and customer interactions.
- Oversaw daily operations to ensure smooth workflow and compliance with safety standards.
- Managed inventory levels and ordered supplies to maintain service readiness at the center.
- Collaborated with management to implement process improvements for operational efficiency.
- Coordinated team schedules to optimize coverage during peak service hours effectively.
- Developed staff performance evaluations, providing feedback for continuous improvement efforts.
- Managed customer service inquiries and complaints in a timely manner.
Lead Technician
Take 5 Oil Change
Texarkana, Texas
05.2018 - 01.2021
- Streamlined daily operations of oil change services, enhancing workflow efficiency and reducing service time.
- Mentored new technicians on service protocols and best practices, fostering skill development and ensuring consistency in service quality.
- Conducted quality inspections, ensuring adherence to safety standards.
- Managed inventory levels, ensuring readiness of essential supplies and tools for uninterrupted service delivery.
- Collaborated with team members to address customer concerns promptly.
Education
High School Diploma -
Texas High School
Texarkana, TX06-2013
Skills
- Vehicle inspection
- Customer service
- Scheduling and coordination
- Staff training and development
- Problem-solving aptitude
- Oil change services
- Customer relationship management
- Conflict resolution
- Staff training
- Attention to detail
- Team leadership
- Decision-making
- Relationship building
- Coaching and mentoring
Certification
- Certified Vehicle Inspector
Accomplishments
- Combat Deployment at Sea USS Abraham Lincoln Aircraft Carrier CVN 72
Timeline
Sailor
U.S. Navy Active Duty
05.2024 - 08.2026
Assistant Manager
Valvoline Instant Oil
05.2021 - 04.2024
Lead Technician
Take 5 Oil Change
05.2018 - 01.2021
High School Diploma -
Texas High School