MYRACLE WILLIAMS
Convers,GA
Summary
Experienced Customer Service Representative with excellent oral and written communication skills, active listening, and analytical problem-solving abilities. Enhances customer experiences through service-oriented behaviors and deep understanding of customer desires. Provides customized solutions that exceed expectations, fostering long-term loyalty.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
DMV.org
01.2024 - Current
- Utilized specialized software applications related to the job role
- Identified discrepancies between source documents and entered data
- Performed data entry from paper documents, emails, and other sources into computer systems
- Provided support to management staff in regard to data entry processes
- Completed data entry tasks with accuracy and efficiency.
- Managed and organized documents for data entry tasks.
Customer Service Representative
Dept of Treasury
01.2022 - 03.2024
- Answered inbound calls, and emails to facilitate customer service
- Tracked customer service cases and updated service software with customer information.
- Updated system with order specifics and customer details, preferences, and billing information
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Collection Customer Service Representative
American Credit Acceptance
10.2020 - 02.2021
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Maintained accurate records of customer interactions, transactions, and comments in CRM system for timely follow-up actions.
- Proficiently managed high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
Lockbox Specialist
Bank of America
05.2019 - 05.2020
- Generated reports on a daily basis to ensure accurate tracking of transactions
- Processed incoming payments, including checks and electronic deposits, in accordance with established procedures
- Maintained records of all payments received and distributed funds accordingly
- Communicated effectively with customers via telephone or email regarding the status of their payments
- Ensured compliance with applicable laws, regulations and company policies related to lockbox operations
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
High School Diploma -
Basix Knowledge Academy
Lithonia, GA12.2018
Skills
- Wording processing
- Data accuracy
- Collecting information
- Fast Typing Speed
- Accuracy and Attention to Detail
- Data Entry
- File Management
- Customer Service-Oriented
- Data Processing
- Inbound and outbound calling
- Account updating
- Report generation
Timeline
Data Entry Clerk
DMV.org
01.2024 - Current
Customer Service Representative
Dept of Treasury
01.2022 - 03.2024
Collection Customer Service Representative
American Credit Acceptance
10.2020 - 02.2021
Lockbox Specialist
Bank of America
05.2019 - 05.2020
High School Diploma -
Basix Knowledge Academy
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