Hi, I’m
Myracle Stiles
DeKalb,IL
Summary
With 6+ years of experience in instructional design, curriculum development, and facilitation, I help organizations align training initiatives with their mission and operational goals. Proven track record of enhancing customer satisfaction through data-driven insights and tailored training programs, achieving a 30% increase in client satisfaction. Skilled in project management, cross-functional collaboration, and leveraging innovative learning modalities to foster inclusive and impactful employee experiences
Overview
6
years of professional experience
3
Certification
Work History
Ehealth Insurance
Inside Sales Specialist
10.2024 - 12.2024
Job overview
- Utilized data-driven insights to identify customer pain points and developed tailored solutions that improved customer satisfaction and increased product adoption rates.
- Designed and implemented training programs for sales teams to improve their understanding of health insurance products, customer engagement strategies, and compliance requirements.
- Assisted healthcare applicants with enrollment processes and platform navigation for Medicare and individual health insurance plans
HUBSPOT
Corporate Compliance Officer (Contracts)
04.2024 - 07.2024
Job overview
- Spearheaded the approval process for high-volume onboarding, processing 150-200 approvals monthly, resulting in a 95% accuracy rate and reduced churn.
- Conducted in-depth evaluations of waiver requests and quotes, driving improved decision-making and client satisfaction.
- Demonstrated proficiency in using HubSpot CRM to manage customer interactions, track activities, and analyze customer data to inform support strategies.
- Train sales teams on regulatory requirements, company policies, and ethical guidelines during onboarding
TAXACT
Sales Training Development Leader
12.2023 - 04.2024
Job overview
- Enhanced customer experience by introducing and implementing a screen share feature, enabling support agents to guide users visually through troubleshooting and navigation.
- Leveraged screen sharing technology to address complex customer issues effectively, improving understanding and resolution rates.
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Collaborated with cross-functional teams to refine the feature and ensure seamless integration into customer support workflows.
THE GUARANTORS
Training Coordinator
01.2023 - 08.2023
Job overview
- Built and maintained professional relationships with vendors and suppliers.
- Implemented blended learning strategies to enhance employee engagement and retention.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program, improving communication and response times by 25%
6th ST CONSULTING
Learning and Development Specialist
01.2022 - 05.2023
Job overview
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Supported the development of onboarding materials for new hires across diverse roles.
- Developed and implemented successful onboarding program, 30% increase in client satisfaction
Image Solutions Consulting
Learning and Development Assistant
12.2021 - 01.2022
Job overview
- Identified training needs and developed content while evaluating existing programs.
- Developed individualized and group programming and safety plans in support of academic achievement.
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
Education
Western Governors UniversitySalt Lake City, UT
MBA from Information Technology
06-2025
University Overview
- Relevant Coursework: Managing Organizations and Leading People: Focuses on organizational behavior, leadership strategies, and effective team management.
- IT Project Management: Covers methodologies for planning, executing, and managing IT projects to ensure alignment with business objectives.
- Managing Human Capital: Explores strategies for workforce management, talent development, and fostering an inclusive workplace culture.
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Business Administration And Management
01-2020
University Overview
- Dean's List 2020
- Professional Development: Leadership and Management Strategies: Developing the ability to lead teams, make strategic decisions, and manage operations effectively.
- Communication Skills: Mastering professional and interpersonal communication to collaborate across diverse teams and audiences.
- Quantitative Analysis: Applying data-driven strategies to solve business problems and make informed decisions.
Skills
- Adaptive learning
- Technical training
- Innovation management
- Adult Learning Principles
- Interactive Content Creation
- Project Planning
- Resource Allocation
- Partnership development
- Reporting and documentation
- Emotional intelligence
- Analytical thinking
- Organizational skills
- Decision-making
Certification
- HubSpot Marketing Software Certification
HubSpot Academy – Earned: April/2024 - HubSpot Sales Software Certification
HubSpot Academy – Earned: April/2024 - HubSpot Service Hub Software Certification
HubSpot Academy – Earned: May/2024
Accomplishments
Retention Rockstar Award – 2023
Awarded for achieving a 95% customer retention rate over 12 months, maintaining exceptional relationships with high-value clients.
How I Earned It: Leading retention efforts across a high-profile client portfolio, I built a deep understanding of client needs and proactively addressed issues before they escalated. I introduced quarterly business reviews, providing clients with data-backed insights and personalized strategies for growth.
Timeline
Inside Sales Specialist
Ehealth Insurance
10.2024 - 12.2024
Corporate Compliance Officer (Contracts)
HUBSPOT
04.2024 - 07.2024
Sales Training Development Leader
TAXACT
12.2023 - 04.2024
Training Coordinator
THE GUARANTORS
01.2023 - 08.2023
Learning and Development Specialist
6th ST CONSULTING
01.2022 - 05.2023
Learning and Development Assistant
Image Solutions Consulting
12.2021 - 01.2022
Western Governors University
MBA from Information Technology
Southern New Hampshire University
Bachelor of Science from Business Administration And Management
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