Myrah Castellanos
Santa Maria,CA
Summary
Dynamic and results-oriented professional with a proven track record at Olive Garden. Skilled in multitasking and maintaining cleanliness while delivering exceptional customer service. Enhanced dining experiences through efficient collaboration and effective complaint handling, resulting in significantly improved guest satisfaction. Demonstrates expertise in phone etiquette and server support, consistently approaching fast-paced environments with a positive and professional demeanor. Also experienced with creating safe and engaging environments for children, utilizing strong communication and organizational skills to support developmental activities. Knowledgeable in maintaining schedules and routines to promote stability and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Busser
Olive Garden
01.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including back up, dishwashing and to-go stations.
Childcare Assistant Teacher
Busy B’s Daycare
05.2024 - 08.2024
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
- Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Barista
Dunkin Doughnuts
03.2022 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Science
Allan Hancock College
Santa Maria, CASkills
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Cleanliness maintenance
- Complaint handling
- Efficient collaboration
- Special requests handling
- Food running
- Service prioritization
- Server support
- Performance improvement
- Dining crew workflow optimization
- Positive and professional
- Calm demeanor
Certification
- Cpr Certification
- Food Handlers Card
Timeline
Childcare Assistant Teacher
Busy B’s Daycare
05.2024 - 08.2024
Hostess/Busser
Olive Garden
01.2023 - Current
Barista
Dunkin Doughnuts
03.2022 - 07.2022
Science
Allan Hancock College
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