Myralia M. Montgomery

• Assited with the value based healthcare by maintaining strong client relationships to ensure satisfaction and retention with medical and healthcare appointments.
• Collaborated with cross-functional teams to deliver tailored solutions for clients' needs.
• Analyzed market trends to identify opportunities for account growth and improvement.
• Led strategic planning sessions to align account objectives with company goals.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Leveraged CRM tools to maintain accurate records of client interactions and transactions.
• Implemented CRM system to track client interactions and feedback, leading to more personalized service.
• Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
• Conducted thorough property assessments to determine accurate market value.

• Monthly Top 20 Account Manger who creates and maintains a successful and diverse B2B pipeline of pharmaceutical sales with increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs by effectively builiding skus and repeat daily ordering.
• Successfully resolved issues using urgency to escalate for immediate satisfaction, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Developed and maintained strong client relationships to ensure satisfaction and retention.
• Managed contract negotiations, ensuring compliance and alignment with client expectations.
• Conducted regular performance reviews with clients to assess service effectiveness and adapt strategies.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

• Completed 200 plus outbound calls, using Five9, WinCare CRM, CRM, Sales Order Entry Systems and others daily while selling High-Speed FiberOptic Broadband services via the National Infrastructure Plan with Internet, Cable and Home Phone Packages to residents throughout the United States.
• Proven ability to sell, upsell, track sales and be selected to help assist with training and motivating co-workers to achieve their potential.
• Conducted product demonstrations for potential clients, showcasing features and benefits with

cost-effective solutions to meet their needs.

• Established long-term relationships with key decision-makers, leading to increased repeat business.
• Regularly tracked and reported on sales activity, providing accurate forecasts and informed management of progress towards goals.
• Prospected and secured new business through telesales and relationship building.
• Coordinated with technical support teams to resolve customer issues quickly and efficiently.

• Provided excellent customer service to patients, family members, and healthcare providers during the intake process via scheduler with welcome packet, registered and admitted patients based on their individual needs.
• Assisted with follow up appointment scheduling including for medical procedures
• Maintained and processed claims with strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Completed intake assessment forms and filed clients' charts.
• Submitted claims to insurance providers and forwarded completed claims to billing.

• I provide excellent customer service with proper communication, answering more than 300 daily calls, interpersonal listening skills with attention to detail to develop strong relationships with diverse constituents in a fast-paced environment
• Coordinated blood drive logistics, ensuring efficient setup, staffing, and execution of events.
• Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
• Implemented data-driven strategies to evaluate outreach efforts and continuously improve program effectiveness.
• Boosted donor retention with personalized communication strategies.
• Enhanced public understanding of organizational goals with clear, engaging communication materials.

• Professionally managed a Class A, 435 bed college community for the University of Memphis by implementing my knowledge of accounting, budgeting, customer service
• Managed operations, budgeting, hiring of staff and contractors with the bidding process, event planning and maintaining high occupancy percentage
• Increased occupancy from 57.53% to 95% within a 3-month time frame

• Professionally managed a Class B, 248 apartment home community of townhomes and individual homes
• Managed operations which included hiring of staff contractors, resident retention, leasing, implementing community policies, superb collection efforts, resolved renters' debt
• I was able to increase the occupancy from 54% to 90% within a 3-month time frame by meeting all residents and strategizing with maintenance and office staff to implement the best customer service, time management and follow through with effective communications

• Professionally managed multiple Class A properties, simultaneously, residential and commercial properties in downtown Memphis, TN covering 18 years
• I was able to maintain all occupancies over 95% by implementing great customer service, keeping within budget and executing with our contractors and staffs
• Planned budgeting, accounting, leasing, filing, event planning, rent collections, contractor hiring and bidding
• Management Portfolio: Central Station Apartments, Riverbluff Condominiums, The Washburn Apartment, The Groves at Highland and The Groves at Club View
• Increased occupancy from 77% to average of 100%
• Improved staff, commercial and resident retention of all properties
• Maintained 100% occupancy for Central Station by increasing occupancy from 80% to 100% for Washburn Apartments
• Executed and maintained lease contracts and renewals, rent reconciliation, verified income, collections, balanced expenses, sought bids and completed capital improvement projects in accordance with landlord and tenant statutes and city and county codes
• Created and maintained a community garden for tenants
• Implemented digital and hardcopy format for property management office procedures
• Communications with all owners and management teams