MYRA LYN DELA CRUZ
Rockledge,FL
Summary
Compassionate Patient Care Support Specialist with over 10 years of experience enhancing rehabilitation outcomes and ensuring patient safety. Skilled in mobility assistance, vital signs monitoring, conflict resolution, and process improvement. Demonstrates strong leadership and communication skills, effectively managing multiple priorities while maintaining HIPAA compliance. Seeking a supervisory role to foster team growth and drive organizational success.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Patient Care Support
Health First Cape Canaveral Hospital
Cape Canaveral, Florida
03.2026 - Current
- Supported patient mobility per therapist instructions and established care procedures, promoting safe rehabilitation.
- Assisted licensed therapists with patient treatments to improve session effectiveness.
- Aided patients with personal hygiene needs during treatment, maintaining dignity and comfort.
- Document patient mobility performance to facilitate accurate progress tracking.
- Clean and sanitize therapy equipment and treatment areas to maintain a safe environment.
Server (Part-Time)
Belleair Country Club
Clearwater, Florida
03.2021 - 12.2025
- Anticipated and met members' requests and preferences, ensuring personalized service and satisfaction.
- Delivered attentive service in fine-dining restaurant and special-event settings, enhancing overall member experience.
- Prioritized member satisfaction in club and off-site service, fostering loyalty and engagement.
- Developed familiarity with member preferences and routines to provide consistent and personalized service.
- Maintained professional, service-focused approach while addressing multiple member needs, enhancing overall experience.
- Managed multiple member needs with a professional, service-focused approach, creating a welcoming atmosphere.
Patient Care Support
Morton Plant Hospital
Clearwater, Florida
06.2023 - 06.2024
- Monitored patient vital signs and insulin levels, facilitating timely interventions during assigned shifts.
- Assisted healthcare staff with medical procedures, enhancing patient care and procedural efficiency.
- Executed catheter and Foley insertion procedures according to established protocols.
- Provided mobility assistance while supporting patient safety and comfort.
- Collected specimens and maintained accurate patient records.
SERVER/ROOM SERVICE ATTENDANT
Saddlebrook Resort
Zephyrhills, Florida
01.2020 - 03.2020
- Anticipated guest needs and proactively offered tailored services to elevate guest experiences.
- Responded to guest requests and complaints and initiated appropriate follow-up to ensure satisfaction.
- Transitioned from room service attendant to server, broadening service capabilities.
- Maintained clean, organized work areas while implementing corrective actions to uphold food quality and service standards.
Customer Service/Retail Sales Associate
BJ's Wholesale
Palm Bay, Florida
05.2012 - 09.2018
- Delivered professional customer service by resolving product and service inquiries to enhance customer satisfaction.
- Supported team operations by executing tasks, including membership upgrades, to improve customer engagement.
- Oversaw inventory management and implemented loss-prevention strategies to minimize shortages.
- Oversaw inventory tracking procedures to maintain accurate stock levels. while implementing loss-prevention and shortage-control procedures to safeguard assets.
- Compiled inventory documentation for annual reporting to ensure accuracy and compliance.
Assembly Technician
MACH Technologies
Melbourne, Florida
01.2012 - 01.2015
- Assembled components and subassemblies by examining connections and fastening parts, ensuring optimal functionality and adherence to specifications.
- Interpreted assembly instructions, blueprint specifications, parts lists, and material requirements to ensure accurate assembly.
- Diagnosed equipment malfunctions, identified issues, and coordinated repairs to restore functionality.
- Troubleshot equipment malfunctions and coordinated timely repairs to minimize downtime.
- Performed preventive maintenance according to manufacturer instructions
- Performed preventive maintenance to uphold equipment reliability and compliance with manufacturer standards.
Education
Associate of Arts - Health And Physical Education/Fitness, GPA: 3.7
Eastern Florida State College
Melbourne05-2023
Skills
- Mobility assistance
- Medical procedure assistance
- Vital signs monitoring
- Patient documentation oversight
- Record keeping
- Compliance adherence
- Safety protocol adherence
- Equipment sanitation
- Patient scheduling coordination
- Supplies inventory tracking
- Microsoft Office Suite
- Team leadership
- Conflict resolution
- Cash handling systems
Certification
- Certified Patient Care Technician I August 2023
- Certified Trainer and Nutritionist I City American Health I 2017
Timeline
Patient Care Support
Health First Cape Canaveral Hospital
03.2026 - Current
Patient Care Support
Morton Plant Hospital
06.2023 - 06.2024
Server (Part-Time)
Belleair Country Club
03.2021 - 12.2025
SERVER/ROOM SERVICE ATTENDANT
Saddlebrook Resort
01.2020 - 03.2020
Customer Service/Retail Sales Associate
BJ's Wholesale
05.2012 - 09.2018
Assembly Technician
MACH Technologies
01.2012 - 01.2015
Associate of Arts - Health And Physical Education/Fitness, GPA: 3.7
Eastern Florida State College