Myran Porterfield
Columbia,SC
Summary
Accomplished Supervisor/Program Administrator with 10+ years of meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Administration Specialist II/Line Unit Supervisor
Disability Determination Services
02.2020 - Current
- Prepare comprehensive onboarding packets for new employees and managed background checks, system access approvals, and issuance of Personal Identity Verification (PIV) cards in compliance with Homeland Security HSPD-12 regulations. Streamlined HR processes, coordinated new hire orientations, and delivered onboarding and training to ensure a seamless transition for incoming staff.
- Manage new employee orientation training process for more than 30-50 employees each year.
- Lead and develop Disability Analysts, providing training and oversight to ensure accurate adjudication of SSDI, SSI, Medicaid, and Medicare claims in full compliance with the Social Security Act.
- Train employees on the correct application of Social Security policies and guidelines while providing constructive feedback to strengthen analytical accuracy, documentation quality, and determination outcomes.
- Evaluate and Train employees on National Case Processing System (NCPS).
- Conduct audits of disability claims to confirm compliance with SSA regulations and perform caseload reviews to ensure timely, accurate, and policy-aligned decision-making under state and federal guidelines.
- Perform comprehensive case reviews and caseload audits to assess analyst training needs, then developed and implemented individualized work plans to strengthen structured workflow and performance.
- Use electronic resources to collect, review and organize data while generating, compiling, and analyzing weekly reports to track trends and progress.
- Serve as the primary escalation contact for extreme customer service issues, regularly interacting with claimants to provide resolution to any issues that arise.
- Communicate numerous priorities to ensure that individual, unit and agency goals are met for accuracy and timeliness.
- Complete and staff evaluations that discuss performance, trends and progress of each employee.
- Ensure confidentiality of sensitive information and organize and maintain employee personnel files.
- Plan, develop, coordinate and teach video-conferenced training presentations over multiple sites throughout Virginia.
- Develop and compile training material and conduct daily group and individual training face-to-face, in-writing and by telephone.
- Collaborate with the Training team to develop trainee-focused training schedules and assessments aligned with established training guidelines and new hire needs.
- Lead the planning, coordination, and delivery of trainings and presentations for the Virginia Association of Disability Examiners as Chapter President.
- Develop and led process improvement strategies utilizing lean principles and agile methodologies to optimize efficiency and performance.
- Set clear performance goals for employees and provided actionable guidance to help them achieve key milestones.
- Lead full-cycle recruitment—including interviewing and hiring—and established a mentoring program to enhance employee engagement, development, and continuous feedback culture.
- Cultivate a positive rapport with fellow employees to boost company morale and promote employee retention.
- Conduct comprehensive performance evaluations and provided strategic coaching and actionable feedback to drive skill development, improve effectiveness, and elevate overall team performance
- Elevate departmental performance and achieve agency goals through targeted operational reviews, structured coaching, and disciplined management to enterprise standards.”
- Design and implemented training programs supporting the development of new and experienced staff.
- Manage all exempt employee coaching, training, and performance improvement actions.
- Design and refined departmental processes to improve workflow alignment and performance.
Senior Disability Analyst III
Disability Determination Services
09.2013 - 01.2019
- Analyzed applications, medical records, and other legal reports to complete medical and vocational assessments for Social Security determination decisions.
- Provided accurate and timely decisions Disability Insurance Benefits, Supplemental Insurance, Medicaid and Medicare benefits for Initial, Reconsideration, Continuing Disability Reviews, Expedited Reinstatements, Age18 redeterminations, Compassionate Allowance Listings/Quick Disability Determinations/Terminal claims, collateral estoppel and medical appeals for both adults and children claims.
- Compiled findings in a legal document and generate written notices of determination to claimants, attorney representatives & government officials.
- Researched & evaluated standard operating procedures and policies to ensure that decisions are following government regulations.
- Resolved any inconsistencies and missing information by completing additional investigations and interviewing parties involved.
- Collaborated with Medical and Psychological consultants to provide quality medical determinations.
- Investigated various medical and non medical evidence from claimants, claimant representatives, and other appropriate parties to adjudicate and analyze disability claims.
- Adjudicated priority claims for disability benefits in claims that require a in depth medical decision while remaining in compliance with current agency standards, assigning ratings of residual capacity for work based on polices and comparing reports by claimant to actual medical findings.
- Demonstrated advanced understanding of technical issues of claim adjudication for Social Security Administration claims such as reopening issues, collateral estoppel claims, Administrative law judge rulings, administrative finality, establishing medical onset, special vocational profiles and their impact on the decision.
- Prepared narrative explanations that support determinations, address the credibility of symptoms, functional limitations, medical source statements and reflect analysis of the critical information used to adjudicate the claim.
Education
Master of Arts - Clinical Psychology
Webster University
Columbia, SCBachelor of Arts - Family And Community Services
Winthrop University
Rock Hill, SCMaster of Science - Public Administration
Walden University
Minneapolis, MN11.2020
Skills
- Policy Analysis
- Retention
- Organizational Leadership
- Presentation Facilitation
- Interviewing
- Detail Oriented
- Disability Benefits
- Project Management
- Process Improvement
- Data Analysis
- Research
- Reporting
- Problem Solving
- Training Facilitation
- Compliance
- Interpersonal Skills
- Verbal & Written Communication
- Influencer facilitator
- Crucial Conversation
- National Case Processing System (NCPS)
- VA DDS SharePoint
- PCOM
- Microsoft Excel
- Google Suite
- POMS
- PolicyNet
- SSAGov
- Phone
- Fax
- Multi-purpose printer
- Microsoft Word
- IMAGEN
- DMA Viewer
- Microsoft Teams
- HireVue
Certification
Professional Scrum Master I (PSM I) — Scrum.org
Timeline
Program Administration Specialist II/Line Unit Supervisor
Disability Determination Services
02.2020 - Current
Senior Disability Analyst III
Disability Determination Services
09.2013 - 01.2019
Master of Arts - Clinical Psychology
Webster University
Bachelor of Arts - Family And Community Services
Winthrop University
Master of Science - Public Administration
Walden University