Myranda Brown
Duffield,VA
Summary
Organized, trustworthy and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and achieve satisfaction. Skilled in communication and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transportation Operator - Office Assistant
Natural Tunnel State Park
09.2020 - Current
- Managed paperwork accurately, ensuring timely submission of required documentation such as employee timesheets, overnight reservation receipts, and settlement forms.
- Utilized computer systems and software to efficiently manage tasks and projects, ensuring optimal performance and productivity.
- Assisted in managing work shifts by coordinating schedules, training employees in various areas, and optimizing staff allocation to meet operational needs.
- Managed cash registers by handling transactions, maintaining accurate cash counts, and ensuring efficient and secure cash handling procedures.
- Assisted coworkers in arranging transportation to work, ensuring reliable and timely commutes for the team.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled programs and events.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Provided excellent customer service by assisting customers with inquiries, resolving issues, and ensuring a positive environment for all guests.
- Collaborated with various departments to streamline processes and enhance overall productivity in the workplace.
Cashier/Cook
Hardees Restaurant
06.2020 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Responsible for opening and closing the store, including securing the premises, setting up for the day, and ensuring everything is ready for the following shift.
Education
Associate of Business Administration - Business Administration
Mountain Empire Community College
Big Stone Gap, VA05.2024
Skills
- Excellent communication skills
- Excellent customer service skills
- Accuracy and attention to detail
- Proficient in Microsoft applications such as Word, Excel, and Powerpoint
- Competent on handling personal and sensitive material
- Professionalism and punctuality
- Strong grammar and writing skills
- Time management
- Prioritizing work
- Critical thinking
- Problem solving
- Organization and preparation
Certification
CPR/AED for Professional Rescuers with First Aid, American Red Cross - 1/24 - 1/26
Timeline
Transportation Operator - Office Assistant
Natural Tunnel State Park
09.2020 - Current
Cashier/Cook
Hardees Restaurant
06.2020 - 05.2023
Associate of Business Administration - Business Administration
Mountain Empire Community College
CPR/AED for Professional Rescuers with First Aid, American Red Cross - 1/24 - 1/26
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