Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
10
10
years of professional experience
Work History
General Manager
Intermountain Management
06.2024 - Current
Oversee daily hotel operations, including room bookings, guest services, housekeeping, and maintenance departments.
Work side by side with both the company and the owner of the property to develop and implement business strategies to achieve financial goals.
Directly conduct all the training, interviewing, scheduling, and onboarding. Create budgets, forecast revenue, and manage expenses with our operations team.
Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Sales Coordinator
Intermountain Management
10.2023 - 06.2024
Worked closely with the Area Director of Sales to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Streamlined sales processes for improved efficiency and customer satisfaction.
Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
Provided front desk coverage, assisted with checking guest in and out, accommodation special requests and needs.
Nutrition Assistant
LoveLace Medical Center
08.2022 - 09.2023
Assist dieticians with providing proper nutrition at healthcare facility. Examine patients health history and determine patients' nutritional needs, assess risk factors, food allergies, fluid restrictions and plan meals. Answer the phone for any inquires from the patient and health care provider. Deliver tray to patients and assist with setting them up to consume their meals.
Store Manager
uBreakiFix by Asurion
08.2021 - 07.2022
Maintain the entire uBreakiFix location. Ensured both my techs in back and front of the house were completing their daily duties and tasks. I also completed level 1 repairs on Apple devices. I created our schedule and assigned shifts to my techs that were tailored around our operation hours. I strategically created business plans to assist my location in advancing past our revenue goals. I coached my team with weekly 1:1s to strengthen their sales abilities and performance. Contests were created to encourage my team to exceed past their sales quota. I dealt with all store escalations and ensured there was a proper solution.
Store Manager
Russell Cellular- Verizon Retailer
04.2018 - 06.2021
Coach the reps on how to successfully ask for and close a sale and how to properly overcome rejections. Coach on the importance of converting consumers to Small Business accounts and adding new lines of service. Created monthly business plans and strategies to market and reach out to local businesses. Ensured the store was experiencing YOY revenue growth. Implemented and created fundraisers for local charities. Ensured reps were always offering 2 or more additional products that consumer can find use for. Continuously running numbers and tracking daily sales to ensure we hit our monthly targets as well as motivating the team members to keep their personal rank and numbers high. Ensure all contracts, trade ins, deposit, ext. were completed on time and correctly submitted. I conducted the onboarding and termination of employees and created work schedules according to hours of operation.
Pharmacy Technician
Walgreens
06.2015 - 10.2017
Receive and fill prescription requests for patients. Manually enter prescriptions into system with properly using systematic codes. Prepare medications by precisely counting, weighing, pouring or/and measuring. Then correctly place RX labels on bottles/packaging. Successfully influence the operation of the pharmacy by providing one on one patient care, maintaining patients profiles, billing insurances, requesting/receiving prior authorizations, and faxing doctors for prescription refills. Also responsible for answering phones, completing cash register transactions, inventory, filing prescriptions(CII, CIII-CIV, legends), and obtaining knowledge on the latest medications and their availability.
Senior Healthcare Provider
AAA Homecare
06.2016 - 06.2017
Assist patients both mentally and physically. Aid with meal prep, consumption of medication, household duties and encourage activities that positively influence the individual's cognitive behavior. Safely transport client to run errands such as the grocery store and appointments.