Myranda Dautrich
Baldwinsville,NY
Summary
Goal oriented customer service professional with an extensive background in the customer service world, as well as the world of coaching cheerleading. I am passionate about maintaining a healthy and positive environment around me, and creating strong but professional relationships with my co-workers, patients and athletes. I am able to problem solve efficiently and quickly, in a way that benefits not only myself, but those around me as well.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Competitive Cheerleading Coach
Destiny Allstars
East Syracuse, New York
01.2025 - Current
- Provided feedback and support to cheerleaders during performances and competitions.
- Fostered a positive team environment through effective communication and encouragement.
- Maintained safety standards during practices by monitoring team activities closely.
- Motivated athletes to reach their full potential through positive reinforcement and constructive criticism.
- Monitored athlete performance in order to identify areas of improvement and develop strategies to address them.
- Worked collaboratively with other coaches to ensure successful completion of tasks related to competitive cheerleading events.
- Assisted athletes in perfecting skills in jumps, tumbling, stunts, and motions.
- Communicated effectively with parents, and other coaches.
Receptionist
Upstate GYN Oncology
Syracuse, NY
12.2021 - Current
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled and confirmed patient appointments using electronic health record systems.
- Assisted patients with forms, ensuring accurate completion for medical records.
- Processed patient payments and verified insurance eligibility efficiently.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Obtained insurance authorization through multiple websites and scheduled CT Scans and outgoing patient referrals.
Medical Records Specialist
Preventive Medicine Associates
Camillus, New York
04.2021 - 11.2021
- Managed patient records and ensured accurate data entry for medical documentation.
- Maintained confidentiality of sensitive information in accordance with HIPAA regulations.
- Collected, filed, scanned, and retrieved confidential patient information.
- Performed data entry into electronic health record systems.
- Pulled patient records and transferred information to appropriate parties.
- Scanned documents into electronic health record system according to established procedures.
Cashier
Speedway Gas Station
Baldwinsville, New York
06.2020 - 04.2021
- Processed customer transactions efficiently and accurately at local gas station.
- Maintained cleanliness and organization of checkout area and store displays.
- Managed cash register operations, balancing cash drawers at end of shifts.
- Stocked shelves with merchandise, ensuring products were well-presented and accessible.
- Monitored fuel pumps and ensured compliance with safety standards at station.
- Trained new cashiers on procedures, systems, and customer service expectations.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
Education
High School Diploma -
C.W Baker High School
Baldwinsville, NY06-2019
Some College (No Degree) - Criminal Justice
Cayuga Community College
Auburn, NYSkills
- Cheerleading techniques
- Patient scheduling
- Customer service management
- Administrative support
- Problem solving
- Appointment coordination
- Effective communication
- Time management
- Motivational leadership
- Conflict resolution
- Collaborative mindset
- Motivational leadership style
- Social media promotion
- Multitasking Abilities
Certification
USASF Certified
References to Contact
- Jeff Bleu- Gym Owner at Defiance Gymnastics- Boss- 315-663-8613
- Denise Mironti- Manager at Upstate GYN Oncology- Manager- 607-745-0068
- Suzanne Volcko NP- Nurse Practitioner at Upstate GYN Oncology- Co Worker- 315-399-9033
Timeline
Assistant Competitive Cheerleading Coach
Destiny Allstars
01.2025 - Current
Receptionist
Upstate GYN Oncology
12.2021 - Current
Medical Records Specialist
Preventive Medicine Associates
04.2021 - 11.2021
Cashier
Speedway Gas Station
06.2020 - 04.2021
High School Diploma -
C.W Baker High School
Some College (No Degree) - Criminal Justice
Cayuga Community College