Myranda Fisher
Sabina,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Senior Client Service Representative
Cox Automotive
Wilmington, OH
03.2021 - Current
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Provided superior customer service to clients by responding to inquiries and resolving any issues or concerns in a timely manner.
- Managed escalated customer complaints and resolved complex problems quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored new employees on procedures and policies to maximize team performance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Senior Collateral Spealist
Cox Automotive
Wilmington, OH
08.2020 - 03.2021
- Created and maintained required databases, spreadsheets and tracking mechanisms.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Communicated with customers, lenders, and DMV via call and emails.
- Explained goals and expectations required of trainees.
- Organized Data in Excel live spreadsheets
Validator
Dealertrack
Wilmington, OH
11.2017 - 03.2020
- Tracked response times for incoming emails and worked towards meeting SLAs.
- Provided one-on-one coaching to individual employees who are struggling with certain topics.
- Monitored progress of trainees throughout their program duration to ensure they meet requirements.
- Reach out to lenders and customers for additional information
- Collaborated to create a new Product tracker
- Processed orders as they came in
- Collaborated with management to help customer service representatives with questions and other management tasks
Customer Service Representative
Dealertrack
Wilmington, OH
01.2016 - 11.2017
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
Fayetteville-Perry High School
Fayetteville, OH05-2015
Skills
- Strong Leadership
- System Documentation
- Follow-Up Skills
- Client Support
- Escalation Management
- Outbound Calling
Languages
Japanese
Elementary
Spanish
Limited
Affiliations
- Reading
- Photography
Timeline
Senior Client Service Representative
Cox Automotive
03.2021 - Current
Senior Collateral Spealist
Cox Automotive
08.2020 - 03.2021
Validator
Dealertrack
11.2017 - 03.2020
Customer Service Representative
Dealertrack
01.2016 - 11.2017
High School Diploma -
Fayetteville-Perry High School
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