Summary
Overview
Work History
Education
Skills
Timeline
Generic
Myranda Grabman

Myranda Grabman

Dallas

Summary

Medical Aesthetics Leader

10 Years in Aesthetics | Expert in Skincare, Sales Strategy & Team Development

Dynamic and driven professional with a decade of experience in the medical aesthetics industry, spanning clinical operations, sales coaching, team leadership, and patient experience. I have worked across both practice and vendor sides of the industry, providing a well-rounded perspective on what it takes to build successful, profitable med spas. My passion lies in skincare and its ability to create not only aesthetic transformations, but also long-lasting health and confidence for patients. With a unique blend of emotional intelligence, business acumen, and deep product knowledge, I empower teams and practices to thrive in a competitive landscape.

Overview

9
9
years of professional experience

Work History

Practice & Operations Manager

OMNI SCULPT MD
Dallas
05.2024 - Current
  • Managed daily operations of top aesthetics clinic, supervising estheticians and front desk staff.
  • Strategized promotional campaigns and skincare launches that significantly boosted monthly revenue.
  • Established strong partnerships with vendors such as ALASTIN, SkinBetter Science, SkinCeuticals, & SkinMedica.
  • Led all skincare sales efforts while also developing and delivering training to staff on consultative sales techniques—enhancing patient engagement and significantly improving retail performance.
  • Optimized inventory systems to ensure efficient costs and availability of key products.
  • Supported financial planning and forecasting efforts to align with organizational growth objectives.

Director of Customer Success & Sales Coaching

Redefined Growth Marketing (Aesthetic Agency)
Remote
09.2021 - 05.2024
  • Built and scaled Customer Success department, expanding team from 3 to over 10 within one year.
  • Created and implemented onboarding programs and structured meeting schedules for Client Success Managers.
  • Streamlined cross-department communication to address needs for product and service improvement.
  • Developed sales coaching programs for providers and estheticians to enhance consultation effectiveness.
  • Coached teams across national med spas, achieving a 56% average increase in sales conversion rates.
  • Achieved less than 5% churn with 150% organic client growth through personalized engagement.
  • Supported franchise development by attending industry events and advising clients on service optimization.

Customer Success Manager

Nextech
Remote
08.2020 - 01.2022
  • Managed over 500 med spa/plastic surgery clients, serving as their key liaison for platform onboarding and support.
  • Identified upsell and expansion opportunities working alongside our Inside Sales Department, contributing directly to increased revenue.
  • Translated client goals into platform strategies, improving user adoption and satisfaction.
  • Achieved a 93% retention rate in annual renewals.

Practice Administrator

Couture Med Spa
Ocoee
10.2019 - 03.2020
  • Oversaw skincare sales and operations for a multi-provider practice, exceeding revenue goals by 135%.
  • Implemented community outreach and membership campaigns to drive patient acquisition and loyalty.
  • Fostered a high-performance team culture grounded in open communication and continuous training.
  • Managed and properly stocked inventory for both skincare and injectables.

Spa Manager

Trouvaille MedSpa
Naples
09.2016 - 06.2019
  • Enhanced customer satisfaction by remaining current in industry trends and implementing innovative spa services and treatments achieving customer goals.
  • Managed inventory control, reducing waste and lowering product costs, while recognizing the most requested products/top sellers.
  • Developed strong relationships with vendors to secure best pricing on products and supplies.
    Coordinated special events, attracting new clients and achieving sales goals of $70,000+.
  • Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
  • Attended trainings on current devices and skincare to stay up to date and providing best products for patients.

Education

Bachelor of Science - Resort & Hospitality Management, Spa Concentration

Florida Gulf Coast University
Fort Myers, FL
12-2017

Skills

  • Operational strategy
  • Financial forecasting
  • Inventory management
  • Sales training
  • Client success
  • Customer relationship management
  • Vendor negotiation
  • Upselling techniques
  • Team collaboration
  • Leadership development
  • Consultative sales
  • Business strategy development
  • Contract negotiation
  • Stakeholder relations

Timeline

Practice & Operations Manager

OMNI SCULPT MD
05.2024 - Current

Director of Customer Success & Sales Coaching

Redefined Growth Marketing (Aesthetic Agency)
09.2021 - 05.2024

Customer Success Manager

Nextech
08.2020 - 01.2022

Practice Administrator

Couture Med Spa
10.2019 - 03.2020

Spa Manager

Trouvaille MedSpa
09.2016 - 06.2019

Bachelor of Science - Resort & Hospitality Management, Spa Concentration

Florida Gulf Coast University

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