Overview
Work History
Education
Skills
Timeline
Generic

Myranda Kreyenbuhl

Detroit

Overview

17
17
years of professional experience

Work History

Bartender/Hostess

Gourmet and Company
10.2023 - 10.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender/Manager

Wellingtons
11.2016 - 09.2023
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
  • Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Waitress

Down Home
08.2012 - 08.2016
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Checked guests' identification before serving alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Massage Therapist

Fabozzi Chiropractic and Massage
07.2011 - 12.2015
  • Administered Swedish, deep tissue and sports massage techniques.
  • Researched new massage techniques and treatments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.

Banquet Server

Carnegie Hotel
10.2010 - 12.2012
  • Answered guest questions about event plans and food service choices.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
  • Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.

Bartender/Barista

Acoustic Coffeehouse
12.2007 - 12.2011
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Geology

ETSU
Johnson City, TN

LMT - Massage

Reflections School of Massage
Johnson City, TN
05.2011

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Customer service expertise
  • Memory retention
  • Service-oriented mindset
  • Hospitality service expertise

Timeline

Bartender/Hostess

Gourmet and Company
10.2023 - 10.2024

Bartender/Manager

Wellingtons
11.2016 - 09.2023

Waitress

Down Home
08.2012 - 08.2016

Massage Therapist

Fabozzi Chiropractic and Massage
07.2011 - 12.2015

Banquet Server

Carnegie Hotel
10.2010 - 12.2012

Bartender/Barista

Acoustic Coffeehouse
12.2007 - 12.2011

Geology

ETSU

LMT - Massage

Reflections School of Massage

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Myranda Kreyenbuhl