MYRANDA MCCLUNG
south bend,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced entrepreneur with a strong command of the English language seeking a customer service position. Proven ability to deliver exceptional customer service and resolve issues efficiently. Possess excellent communication and problem-solving skills. Committed to providing top-notch service and building positive relationships with customers. Ready to contribute to a dynamic team.
Provided exceptional customer support, resolving inquiries and concerns through efficient communication channels while consistently meeting or exceeding customer satisfaction goals.
Overview
10
10
years of professional experience
Work History
Spiritual Advisor
Self Employed
South Bend, United States of America
10.2022 - Current
- Determined business plan, mission statement and vision.
- Devised processes to boost long-term business success and increase profit levels.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Provided compassionate guidance and support to clients facing spiritual and emotional challenges.
- Conducted individual and group meditation sessions to promote relaxation and inner peace.
- Facilitated spiritual workshops and retreats on topics such as mindfulness, gratitude, and self-discovery.
- Collaborated with clients to develop personalized spiritual practices and rituals to enhance their spiritual growth and well-being.
Lead Teacher
Head Start Program
South Bend, IN
08.2023 - 08.2024
- Led curriculum development initiatives to enhance early childhood education programs.
- Mentored and trained new teachers on classroom management and instructional strategies.
- Collaborated with families to support children's individual learning and developmental needs.
- Implemented assessments to evaluate student progress and inform instructional adjustments.
Call Center Representative
Progressive
Mayfield Heights, United States of America
05.2022 - 09.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Engaged in learning and development opportunities to promote performance improvement.
- Met customer call guidelines for service levels, handle time and productivity.
Escalation Supervisor
Lowe’s Corporate
Indianapolis, United States
09.2015 - 04.2018
- Managed escalated customer issues, ensuring timely and effective resolution.
- Developed strategies to retain customers and improve customer satisfaction.
- Coordinated with various departments to address and resolve customer concerns.
- Monitored and analyzed customer feedback to identify trends and areas for improvement.
Education
Associate of Science - Early Childhood Education
Vincennes University
Vincennes, United States06-2013
Skills
- Leadership
- Strong communication skills
- Problem-solving abilities
- Time management
- Client communication
- Financial planning
- Excellent time management
- Knowledge of CRM systems
- Self-motivation
- Empathy and patience
- Proficiency in CRM software
- Intuitive guidance
- Active listening
- Emotional support
- Tarot readings
- Excellent communication skills
- Strong problem-solving abilities
- Exceptional interpersonal skills
- Proven track record
- Ability to work under pressure
- Detail-oriented and organized
Accomplishments
- Documented and resolved customers issues which led to happy and satisfied customers.
Languages
English
Timeline
Lead Teacher
Head Start Program
08.2023 - 08.2024
Spiritual Advisor
Self Employed
10.2022 - Current
Call Center Representative
Progressive
05.2022 - 09.2022
Escalation Supervisor
Lowe’s Corporate
09.2015 - 04.2018
Associate of Science - Early Childhood Education
Vincennes University
Awards
Leadership Award, Dean of Students, Recipient of the Leadership Award by the Dean of Students for demonstrating exceptional leadership skills and dedication to serving the school community.