Myranda Wilson-Arave
South Salt Lake
Summary
Adept at fostering team leadership & customer service excellence, I significantly enhanced customer satisfaction at Maurices by resolving complaints swiftly & maintaining a positive work environment, with over two years of experience in retail industry. Proficiencies in inventory control, sales, staff training & development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits & client generation.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Maurices
10.2023 - 12.2024
- Supervised day-to-day operations to meet performance, quality & service expectations.
- Maintained a clean, safe, & organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Trained & directed team members.
- Monitored cash intake & deposit records, increasing accuracy, & reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting & minimizing discrepancies.
- Improved customer satisfaction by addressing & resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, & maintaining current knowledge of consumer preferences.
- Created unforgettable shopping experiences for customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, & forecast future needs.
- Took initiative in making decisions & able to achieve store goals.
- Computer proficiency.
Studio Technician
Fox13 News
08.2018 - 09.2022
- Coordinated with talent & crew members, fostering a collaborative environment conducive to producing high-quality content.
- Setting up, operating, & maintaining video equipment within a news studio during live broadcasts. Ensuring seamless transmission by troubleshooting technical issues, adjusting camera angles, & coordinating with on-air talent & production crews to deliver high-quality news broadcasts.
- Equipment operation: Setting up & operating broadcast cameras, microphones, lighting fixtures, video switcher consoles, & other studio equipment.
- Technical troubleshooting: Identifying & resolving technical issues with broadcast equipment quickly & efficiently.
- Performing basic maintenance on studio equipment.
- Coordinating with engineering teams for complex repairs or system upgrades.
- Studio setup & preparation: Setting up camera positions & lighting configurations based on production needs.
- Pre-checking equipment functionality before each live broadcast.
- Coordinating with the technical crew to ensure smooth transitions between segments.
- Assisted in achieving seamless live broadcasts through prompt camera adjustments & microphone checks.
- Provided crucial support during live events by handling teleprompter operations.
- Collaborated with producers to create visually appealing set designs for various shows.
- Achieved consistent communication among team members through diligent headset management while operating various control room equipment.
- Conducted thorough pre-production checks to verify equipment functionality, mitigating potential malfunctions during live broadcasts.
- Handled microphones & other essential equipment for guest speakers during interviews or panel discussions.
- Coordinated closely with technical directors to ensure smooth transitions between scenes during live productions.
Customer Service Representative
Discover Card
07.2012 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty & repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers & the company alike.
- Responded to customer requests for products, services, & company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up & resolution of issues.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction & foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy & professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Care Representative
Rightsourcerx
02.2012 - 07.2012
- Helped large volume of customers every day with positive attitude & focus on customer satisfaction.
- Managed high call volume with exceptional professionalism & efficiency.
- Responded to customer needs through competent customer service & prompt problem-solving.
- Assisted call-in customers with questions & orders.
- Built rapport with customers through active listening & empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries & resolving issues.
- Navigated multiple computer systems & applications to find information.
- Addressed customer complaints & mitigated dissatisfaction by employing timely & on-point solutions.
- Conducted follow-up calls to ensure complete resolution of customer concerns & verify satisfaction levels.
- Investigated & resolved customer inquiries & complaints quickly.
- Educated customers about billing, payment processing and support policies & procedures.
Catering Staff Member
Delta Center
08.2010 - 04.2012
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean & organized workspaces, adhering to strict health standards.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Supported successful events by setting up venue spaces according to client specifications.
- Achieved safe food handling practices by following all necessary guidelines & procedures.
- Prepared tables by laying out napkins & utensils, refilling condiments and performing other preliminary tasks.
Receptionist
Vector Marketing
07.2011 - 03.2012
- Greeted incoming visitors and clients professionally & provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, & updated client records.
- Answered phone promptly & directed incoming calls to correct offices.
- Kept reception area clean & neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Cultivated positive relationships with clients through professional demeanor & excellent interpersonal skills.
Customer Service Cashier
Kohl's
07.2011 - 12.2011
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders & accurately handled payment transactions.
- Met customer service goals & exceeded customer expectations.
- Resolved customer complaints and maintained clean & tidy checkout area.
- Enabled customers to feel welcomed, important, & appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry & providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions & addressing inquiries.
Parking Attendant
University of Utah
07.2010 - 10.2011
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, & customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry & exit for all patrons.
- Monitored parking space availability to direct customers to open spots quickly.
Secretary
Affordable Legal Advocates
04.2009 - 07.2009
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system & enthusiastically greeted callers.
- Maintained daily report documents, memos & invoices.
- Scheduled appointments & conducted follow-up calls to clients.
- Maintained electronic filing systems & categorized documents.
- Managed executive calendars, scheduling appointments & meetings to optimize time management.
Education
No Degree - General Studies
Ensign College
Salt Lake CityGED -
Taylorsville High School
Taylorsville, UT01-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
Timeline
Assistant Manager
Maurices
10.2023 - 12.2024
Studio Technician
Fox13 News
08.2018 - 09.2022
Customer Service Representative
Discover Card
07.2012 - 06.2014
Customer Care Representative
Rightsourcerx
02.2012 - 07.2012
Receptionist
Vector Marketing
07.2011 - 03.2012
Customer Service Cashier
Kohl's
07.2011 - 12.2011
Catering Staff Member
Delta Center
08.2010 - 04.2012
Parking Attendant
University of Utah
07.2010 - 10.2011
Secretary
Affordable Legal Advocates
04.2009 - 07.2009
No Degree - General Studies
Ensign College
GED -
Taylorsville High School
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