Myraven Appleberry
Virginia Beach,VA
Summary
Skillful and highly adaptive Information Systems Technician with active TS/SCI, 4 years of experience, an expertise in systems administration and proficiency in various programs, applications and platforms. Seeking to continue IT employment by leveraging military background in complex systems analysis, management of infrastructure, security planning and daily operations.
Overview
8
8
years of professional experience
Work History
Information Systems Technician
US Navy
Norfolk, VA
12.2020 - Current
- Leading troubleshooting efforts for complex technical issues, allowing faster resolution times for end users.
- Utilization of ticketing systems to manage and process support actions and requests for diagnosing and repairing software, hardware, and technical issues
- ADUC user/group management, maintenance of security and distribution groups.
- Maintenance of network security by implementing regular system updates and enforcing appropriate end user access controls.
- Creation of documentation enabling users to extend skills, and find resolutions without intervention from support team.
- Completing functionality, security, and performance tests of workstations and devices.
- Implementation and maintenance of virtual private networks via intranet.
- Coordination of vendor relationships on software/hardware purchasing and licensing agreements
Office Manager
First Call Plus Of WA
Seattle, WA
12.2018 - 12.2020
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Handled sensitive information and PII with discretion, maintaining confidentiality.
- Picked up deceased at private homes, hospitals and county morgues.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Completed over 200 death certificates, burial permits and other legal documents for families.
Crematory Operator
First Call Plus Of Washington
Seattle, WA
08.2016 - 04.2018
- Operated advanced cremation equipment with precision, resulting in consistently high-quality services for over 300 decedents.
- Regular maintenance and cleaning procedures of crematory equipment.
- Worked closely with funeral directors and other industry professionals to coordinate services.
- Assisted families in making informed decisions regarding cremation process with compassionate guidance.
Education
Some College (No Degree) - Surgical Technology
Seattle Central Community College
Seattle, WASkills
- Windows Server 2016, Exchange Server 2016 management
- Remote support
- Windows, Linux and iOS systems
- Hardware maintenance
- VoIP/VTC Systems
- Mobile Device Management
- Permissions and Access Control
- Virtual Machine Operation
- Connectivity Resolution
- Port security knowledge
- SOP Writing
- Cisco router and switch security
Clearance
TS/SCI - 2021
Timeline
Information Systems Technician
US Navy
12.2020 - Current
Office Manager
First Call Plus Of WA
12.2018 - 12.2020
Crematory Operator
First Call Plus Of Washington
08.2016 - 04.2018
Some College (No Degree) - Surgical Technology
Seattle Central Community College