Cornerstone
Myraya Ball
Administrative assistant
Pocatello,ID
Summary
Proven PBX Administrative Assistant with a track record of enhancing caller experiences and streamlining communication at Pain and Spine Specialists of Idaho. Demonstrates exceptional organizational skills and professionalism, adept at data entry and fostering teamwork. Achieved significant improvements in efficiency and customer service, embodying adaptability and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Staffing Manager
Happy to Help Caregiving
POCATELLO, ID
10.2024 - 12.2024
- Performed sourcing, interviewing, negotiations and hiring.
- Reviewed applications and resumes to support hiring activities.
- Developed marketing strategies to generate leads.
- Recruited and hired employees for Caregiving
- Fostered positive work environment through comprehensive employee relations program.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
PBX Administrative Assistant
Pain and Spine Specialists of Idaho
08.2023 - 10.2024
- Ensured a positive caller experience by promptly addressing inquiries and directing callers to the relevant personnel or department.
- Facilitated seamless communication between departments through effective use of PBX systems.
- Assisted in onboarding new employees by training them on PBX system usage, reducing learning curves and improving selfsu1fficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Contributed to the development of office-wide communication policies, fostering a professional and respectful work environment.
- Boosted company reputation, providing exceptional customer service while handling high call volumes.
- Kept records of calls placed and charges incurred.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Head Receptionist
Alameda Pet Hospital
07.2018 - 07.2023
- Facilitated timely invoice processing by accurately entering data into financial software programs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Reduced wait times by optimizing check-in procedures, improving overall guest experience.
- Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
- Ensured accurate record-keeping by diligently updating client information within the database system.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
- Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
Education
Certified Digital Marketing Professional - Marketing
Digital Marketing Institute
Online09.2024
General Studies
Portage Northern High School
Portage, MI05.2013
Skills
- Strong organizational skills
- Data entry proficiency
- Calendar Management
- Call routing expertise
- Professionalism and Tact
- Teamwork and Collaboration
- Front Desk Operations
- Clear Communication
- Team Collaboration
- Adaptability and Flexibility
- Task Prioritization
- Interpersonal Skills
- Clerical Support
Certification
- Administrative Assistant Fundamentals, ISU continuing education and job force training, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Software
Slack
Openphone
Google suite
Microsoft suite
Interests
Gaming
Cooking
Hiking
Travel
Personal development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved smooth operations by completing a new SOP with accuracy and efficiency.
- Supervised team of 23 staff members.
Timeline
Staffing Manager
Happy to Help Caregiving
10.2024 - 12.2024
PBX Administrative Assistant
Pain and Spine Specialists of Idaho
08.2023 - 10.2024
Head Receptionist
Alameda Pet Hospital
07.2018 - 07.2023
Certified Digital Marketing Professional - Marketing
Digital Marketing Institute
General Studies
Portage Northern High School
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