Myrdrelle Guerrier
Suisun,CA
Summary
Successful customer service associate with 3+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
AAFES
Fairfield, CA
10.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved concerns with products or services to help with retention and drive sales
- Responded to customer 50+ calls and emails to answer questions about products and services
- Developed and actualized customer service initiatives to decrease wait times
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Offered advice and assistance to customers, paying attention to special needs or wants
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered basic technical support for clients on wide range of company products
- Executes excellent sales floor merchandising and selling
Education
Bachelor of Science - Kenisiology
Sonoma State University
Rohnert Park, CA06.2016
Associate of Science - Natural Sciences
College of Marin
Greenbrae, CA06.2014
Skills
- Preparation of Demonstrations
- Customer Data Confidentiality
- Responding to Difficult Customers
- Customer Support
- Data Entry and Maintenance
- Safe Work Practices
Timeline
Customer Service Associate
AAFES
10.2019 - Current
Bachelor of Science - Kenisiology
Sonoma State University
Associate of Science - Natural Sciences
College of Marin
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