MYREON GUYTON
Jacksonville,FL
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr, Operations Manager
Target Corporation
12.2022 - Current
- Adept at building cross-functional partnerships, driving tech capabilities, and leading strategic initiatives to enhance user experience and product delivery
- Skilled in team leadership, coaching, and performance management, with a proven ability to execute strategic goals while fostering a culture of innovation and continuous learning
- Lead and manage a remote team of Tier 2 support engineers across multiple U.S
- And India locations to ensure consistent and stable IT infrastructure within distribution centers, stores, and corporate headquarters
- Develop and manage a high-performing team through leadership, coaching, and motivation, ensuring career development and performance management
- Collaborate with product teams and business partners to drive tech-related projects, contributing to the development and deployment of products that enhance business operations
- Establish and maintain strong stakeholder communication to ensure reliable deployment and execution of product roadmaps
- Work with partner teams to develop strategies to reduce incident noise and increase occurrence detection across the monitoring platform
- Develop staffing recommendations, operating procedures, and select tools and systems to optimize team efficiency and output
- Oversee the planning, implementation, and follow up support IT infrastructure including networks, systems, applications, and hardware
- Develop and define KPI’s s to track internal team and vendors performance indicators
- Foster an environment of accountability, innovation, and calculated risk-taking, driving higher team performance and achieving individual career goals
- Proactively allocate resources and set team priorities while holding direct reports accountable for key responsibilities
- Optimize team efficiency, resource allocation, and prioritization while maintaining strong accountability and transparency across teams
- Managed daily operations of IT infrastructure in a multi-location environment, ensuring smooth communication between teams and stakeholders
- Collaborated with product and business teams on long-term strategic goals, delivering results that enhanced the user experience
- Develop and execute IT strategies aligned with the organization's overall business objectives, while identifying emerging technologies to drive innovation
IT Support Manager
Engle Martin & Associates
01.2021 - 12.2022
- Managed an IT Support team for an organization of 700+ employees, ensuring day-to-day support for various applications and end-user hardware
- Daily review of tickets (incidents) related to user support needs
- Prioritize and direct workforce requirements as needed
- Acted as vendor manager, facilitating and maintaining relationships with external partners, overseeing procurement, negotiations, and invoice approvals
- Regularly meet with direct reports to train, mentor and provide direct feedback regarding performance and accolades
- Prioritize P/,P2 and escalations based on impact and communicate status to leadership time
- Define and track key performance indicators (KPIs) and report on performance against established metrics and identify areas for improvement
- Ensure organization adheres to asset lifecycle management by reporting on and coordinating IT hardware replacement and procurement
- Led the review and drafting of new IT processes, ensuring the organization adhered to asset lifecycle management and optimizing IT hardware replacement and procurement
- Facilitate regular meetings with regional executives to address questions, concerns and to inform of any IT support changes or efficiencies
- Demonstrate effective interaction with varying levels of personnel, including executive staff members under high pressure situations
- Lead IT support effects to bridge acquired companies under the organization’s support structure
- Strong competency in Microsoft PowerBi, Azure, and reporting on IT support team performance using data-driven insights
- Facilitate onboarding and offboarding needs for all employees (domestic and international), including procurement, provisioning, and logistical coordination for a variety of hardware
IT Operations Manager
Kaiser Permanente
11.2016 - 01.2021
- Ensured availability of 100+ critical corporate applications and diverse infrastructure environments for a large health insurance company with 200,000+ employees
- Developed KPIs, performance metrics, and system performance baselines to proactively identify and resolve issues
- Partnered with key stakeholders and business leaders to ensure application monitoring requirements and expectations met while aligning with departmental strategies
- Planned, scheduled, organized, and supervised the day-to-day technical support of Operations Center team activities to achieve established Service Level Agreements (SLA)
- Defined and managed procedures for incident escalation by effectively analyzing and prioritizing incoming alerts and incidents
- Utilized ITIL best practices for change management and network operations, ensuring optimal system performance
- Oversaw the completion of work assignments, made decisions, and aligned team efforts
- Directed multiple projects simultaneously
- Audit systems and measured progress utilizing performance management guidelines and expectations across teams
- Set goals and provided open feedback and coaching to drive performance improvement
- Led and facilitated meetings with business partners and global support teams to help prioritize efforts to improve application and network availability and performance
- Researched and implemented new technologies to improve efficiency and end-users performance
Senior IT Supervisor
Department of Aviation, Hartsfield-Jackson Atlanta International Airport
04.2005 - 11.2016
- Monitored and managed the availability of critical corporate systems and applications
- Researched new products and technology for implementation into corporate environments, addressed and improved overall efficiency
- Coordinated network capacity review and ensured adequate network bandwidth exists and data circuits are secure
- Established KPIs and performance matrix to identify and resolve system performance problems proactively
- Managed asset life cycle and coordinated the configuration, repair, and replacement of failed network assets
- Provided guidance to the Network Operations Center (NOC) team and supported engineers in troubleshooting and maintaining a diverse technological environment
- Developed and interpreted infrastructure and application trending reports to upper management
- Facilitated weekly change management meetings
- Approved, denied, and provided guidance on changes based upon ITIL best practices
- Established network infrastructure performance baselines and matrix
- Developed detailed network diagrams and established infrastructure device inventory databases
- Demonstrated and practiced ITIL best practices
Education
Bachelor of Science - Telecommunications Management
DeVry University
05-2000
Skills
- Operations management
- Productivity improvement
- KPI reporting
- Strategic planning
- Operational excellence
- Technology integration
- Workforce planning
- Employee coaching
- Key performance indicators
- Cross-functional coordination
- Process improvements
- Staff training/development
Certification
- ITIL v3-Certified
Timeline
Sr, Operations Manager
Target Corporation
12.2022 - Current
IT Support Manager
Engle Martin & Associates
01.2021 - 12.2022
IT Operations Manager
Kaiser Permanente
11.2016 - 01.2021
Senior IT Supervisor
Department of Aviation, Hartsfield-Jackson Atlanta International Airport
04.2005 - 11.2016
Bachelor of Science - Telecommunications Management
DeVry University
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