Sarah Morgan
Retailer
Monroe,GA
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat retailer/ retail assistant successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Reliable employee seeking a receptionist position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Retailer
Broadstreet Boots
Monroe, Georgia
05.2021 - 11.2021
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Processed accurate credit, debit, check and cash sales transactions for more than 15 customer orders per day.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Crew Member
Dunkin Donuts
Monroe, Georgia
08.2019 - 05.2021
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
- Worked front counter, drive-thru and other areas as needed.
- Worked well with teammates and accepted coaching from management team.
- Prepared salads, soups and sandwiches for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Cooked batches of food according to standard recipes.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Monroe Area High School
Monroe, GA 08.2018 - Current
Skills
Organization
Cash register operation
Interpersonal Communication
Compassion
Conflict resolution
Supervision
Cultural awareness
Collaboration
Customer Service
Computer skills
Organization and Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Retailer
Broadstreet Boots
05.2021 - 11.2021
Crew Member
Dunkin Donuts
08.2019 - 05.2021
High School Diploma -
Monroe Area High School
08.2018 - Current