PETER GOD
Phoenix,AZ
Summary
Motivated and adaptable customer service and sales professional with strong communication management skills and a proven ability to excel in high-volume call center environments. Experienced in building client relationships, meeting sales goals, and using effective negotiation strategies to drive results. Skilled in complaint resolution, behavioral management, and maintaining accurate documentation and reporting. Known for teamwork, leadership, and training staff to improve performance and service quality. Highly attentive, flexible, and safety compliant, with strong multitasking abilities and proficiency in call management software. CPR-certified and committed to continuous improvement and delivering exceptional customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DSP/Floor Monitor
Family Partnership
05.2024 - Current
- Monitored clients' behaviors and emotions, providing support and intervention as needed to ensure a safe environment.
- Provided emotional support and encouragement to clients, helping them navigate the challenges of job searching.
CONTACT CENTER AGENT
DISYS
02.2024 - 05.2025
- Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns. Maintained high call quality standard, following company policies and procedures for each interaction.
CAR SALES PROFESSIONAL
Camelback Infinity
01.2023 - 02.2024
- Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
- Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
SALES AND MARKETING
Amway - Worldwide Group
04.2019 - 12.2022
- Established long term relationships with clients by consistently delivering high quality coaching services. Implemented creative problem solving methods to help clients overcome obstacles and achieve desired outcomes; implementing targeted marketing strategies.
Education
HIGH SCHOOL DIPLOMA -
Apollo High School
Glendale, AZ05.2022
Skills
- Communication & Relationship Management
- Sales Performance, Goal Achievement & Negotiation
- Customer Service & Complaint Resolution
- Client Relationship Building
- Multitasking & Time Management
- Teamwork, Collaboration & Leadership
- Staff Training & Development
- Documentation, Reporting & Compliance
- Behavioral Management & Conflict Handling
- Call Center Operations & High-Volume Call Handling
- Call Management Software Proficiency
- Adaptability, Flexibility & Continuous Improvement
- CPR certification
Accomplishments
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Developed and implemented international sales strategies.
- Balanced multiple client engagements simultaneously while maintaining high-quality service delivery standards and consistently meeting project deadlines.
- Achieved consistent recognition for surpassing sales targets through dedication and commitment to excellence in client interactions.
Certification
Mastermind Service to Sales, Car Professionals, Mastermind Reverse Selling
Languages
French
Native or Bilingual
Timeline
DSP/Floor Monitor
Family Partnership
05.2024 - Current
CONTACT CENTER AGENT
DISYS
02.2024 - 05.2025
CAR SALES PROFESSIONAL
Camelback Infinity
01.2023 - 02.2024
SALES AND MARKETING
Amway - Worldwide Group
04.2019 - 12.2022
HIGH SCHOOL DIPLOMA -
Apollo High School