Myria Alston
Rochester
Summary
Detail-oriented coordinator with experience in managing project timelines and deliverables across departments. Known for streamlining processes and developing training materials that enhance team efficiency and knowledge retention.
Overview
17
17
years of professional experience
Work History
Arbitrator
Maximus Federal Services
Rochester, NY
04.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Coordinator
Maximus Federal Services
Rochester, NY
06.2024 - 04.2026
- Coordinated project timelines and deliverables across multiple departments to ensure alignment and efficiency.
- Developed and maintained detailed documentation for processes, enhancing team knowledge and training resources.
Triage Specialist
Maximus Federal Services
Rochester, NY
02.2022 - 06.2024
- Coordinated communication between internal departments and external stakeholders to streamline service delivery.
- Analyzed case data to identify trends, ensuring timely resolutions and consistent service quality.
- Developed training materials for new hires, enhancing onboarding processes and knowledge retention.
- Implemented process improvements that elevated operational efficiency and reduced response times significantly.
Customer Service Representative
Maximus Federal Services
Rochester, NY
05.2019 - 02.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction levels with services provided.
- Processed service requests using CRM software, maintaining accuracy and attention to detail.
- Assisted in training new team members on customer service protocols and system navigation.
- Collaborated with cross-functional teams to enhance service delivery and operational workflows.
Customer Service Representative
Verizon Wireless
Rochester, NY
02.2014 - 05.2019
- Analyzed customer feedback to identify trends and recommend process improvements effectively.
- Managed escalation of complex issues, providing timely resolutions to enhance customer experience.
- Developed comprehensive documentation for frequently asked questions, improving self-service options for clients.
- Conducted follow-ups with customers post-resolution to ensure continued satisfaction and loyalty.
Cashier
Home Depot
Rochester, NY
04.2012 - 02.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation to enhance shopping experience.
Cashier
Delta Sonic
Rochester, NY
12.2009 - 08.2011
- Maintained accurate cash drawer balances through meticulous tracking and reconciliation.
- Trained new staff on register operations and customer service best practices.
- Implemented streamlined checkout procedures to reduce wait times during peak hours.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
Education
No Degree - Liberal Arts And Sciences
Monroe Community College
Rochester, NYHigh School Diploma -
East High School
Rochester, NY06-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Fast learner
- Reliable
- Team Player
Timeline
Arbitrator
Maximus Federal Services
04.2026 - Current
Coordinator
Maximus Federal Services
06.2024 - 04.2026
Triage Specialist
Maximus Federal Services
02.2022 - 06.2024
Customer Service Representative
Maximus Federal Services
05.2019 - 02.2022
Customer Service Representative
Verizon Wireless
02.2014 - 05.2019
Cashier
Home Depot
04.2012 - 02.2013
Cashier
Delta Sonic
12.2009 - 08.2011
No Degree - Liberal Arts And Sciences
Monroe Community College
High School Diploma -
East High School