Myriah Jah'Barri
Waycross,United States
Summary
With over 12 years of experience in customer service, I bring a wealth of expertise to every interaction. Attention to detail and strong time-management skills ensure top-notch service to each customer. Highly organized and dependable with a knack for problem-solving. Takes a self-directed approach, committed to maintaining the highest levels of customer service in all situations.
Overview
10
10
years of professional experience
Work History
Customer service representative
Afni
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Claims Specialist
Assurant
01.2021 - Current
- Elevated client contentment by providing clear explanations of claim results.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
Lead Sales agent
Red Ventures
01.2020 - 01.2021
- Led high-performing sales team, developed client acquisition strategies, and implemented performance tracking systems that drove substantial revenue growth
- Analyzed market trends to optimize sales approaches, mentored new agents, and established best practices that enhanced team performance
- Pioneered new sales methodologies, implemented digital tools for efficiency, and developed creative solutions for complex client requirements
- Designed and executed data-driven sales strategies while fostering client relationships, leading to enhanced market penetration and sustained growth
Quality analysis
Erc
01.2015 - 01.2021
- Elevated client contentment by providing clear explanations of claim results.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
Education
Diploma -
Ware Count High
05.2012
Skills
- Data Analysis
- Team Leadership
- Financial Management
- Customer Engagement
- Conflict Resolution
- Merchandising
- Sales
- Time management
- Problem solving
- Computer management
- Management
- Technology
- Inventory Management
- Staff Training
- Cash Handling
- Loss Prevention
- Strategic Planning
- Customer Service
- Product Knowledge
- Retail Marketing
- Multitasking
- Cold calling
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Computer skills
- Active listening
Timeline
Customer service representative
Afni
01.2023 - Current
Claims Specialist
Assurant
01.2021 - Current
Lead Sales agent
Red Ventures
01.2020 - 01.2021
Quality analysis
Erc
01.2015 - 01.2021
Diploma -
Ware Count High
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