Myriah Owen
Fredericksburg,Va
Summary
Results-oriented finance operations professional with expertise in payroll supervision and customer service. Demonstrated ability to manage financial transactions and process payroll with precision and compliance. Proficient in resolving complex inquiries and delivering exceptional service across various platforms. Recognized for analytical skills and proactive problem-solving in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor Military Pay Technician
Department of the Army
Ft Belvoir, VA
12.2024 - 03.2025
- Assigns work to subordinate employees based on immediate priorities, workload, difficulty of assignments, and the capabilities of employees and reviews work for technical adequacy and compliance with established policies, procedures, and deadlines.
- Responsible for process improvement through ongoing analysis of customer needs to increase work unit productivity and quality.
- Provides advice, guidance, and instruction to employees on both work and administrative matters.
- Identifies and analyzes problem areas considering alternative solutions and selects the most appropriate course of action.
Finance Technician
Department of the Navy
Quantico, VA
05.2024 - 10.2024
- Coordinated the setup and maintenance of employee travel profiles in the Defense Travel System (DTS).
- Managed travel program operations and user support for a large organizational unit.
- Provided training and assistance on travel procedures and company-issued travel cards.
- Reviewed and maintained monthly travel and compliance reports to ensure accuracy and efficiency.
Advanced Medical Support Assistant (AMSA)
Department of Veteran Affairs
Jacksonville, FL
11.2023 - 05.2024
- Managed incoming inquiries, directing calls and visitors with professionalism and efficiency.
- Entered and maintained data in electronic record systems, ensuring accuracy and integrity.
- Assessed both routine and complex situations to determine appropriate actions or escalate when necessary.
- Protected sensitive information from unauthorized access, loss, or alteration, in line with data security standards.
Dental Assistant
Aspen Dental
Jacksonville, FL
03.2023 - 06.2023
- Ensured safe, hygienic environment for patients and staff through routine chairside support.
- Managed dental supply inventory by restocking materials and placing orders as needed.
- Assisted dentists with procedures such as root canals and extractions to maintain workflow.
Extern
Atlantic Dentistry
Jacksonville, FL
02.2023 - 03.2023
- Operated medical equipment and supported dental procedures such as cleanings, fillings, and crowns.
- Collaborated with healthcare staff to understand treatment plans and provide quality patient care.
- Assisted with high call volumes and updated medical records accurately and efficiently.
- Built strong communication skills through daily interaction with diverse patients and medical teams.
Pre-K Teacher
KinderCare Learning Centers
Ponte Vedra, FL
09.2022 - 12.2022
- Cultivated a positive classroom environment, fostering readiness for kindergarten.
- Planned and executed engaging activities to enhance physical, academic, and emotional development.
- Maintained regular communication with parents to support individual learning goals.
Customer Service Representative
Alorica
Lake Mary, FL
07.2021 - 11.2021
- Assisted customers via video and phone to verify identity documents for government programs.
- Reviewed and confirmed documents such as birth certificates, social security cards, and marriage certificates.
- Delivered fast, responsive support to a high volume of callers, minimizing wait times.
Customer Service Representative (Remote)
HGS
Lawton, OK
02.2021 - 06.2021
- Provided prompt and friendly support to a high volume of customer calls.
- Resolved issues quickly by listening closely to customer needs and concerns.
- Delivered personalized assistance, ensuring a positive customer experience.
Finance Technician
United States Marine Corps
Beaufort, SC
08.2016 - 08.2020
- Supervised and trained team members to improve productivity, accuracy, and confidence.
- Managed payroll, travel reimbursements, and budget allocations for military personnel.
- Oversaw data entry and processing of pay-related transactions using specialized systems.
- Conducted financial briefings and guided team members on claim submission and entitlements.
Education
Bachelor of Science -
University of Maryland Global Campus
Hyattsville, MD10-2025
Vocational Degree - Expanded Functions Dental Assisting
Concorde Career Institute
Jacksonville, FL04.2023
Skills
- Customer service
- Staff management
- Training and mentoring
- Financial management
- Collaboration and teamwork
- Problem solving
- Data entry
- Microsoft Office Suite
- Administrative support
- Customer relationship management (CRM)
Certification
- Lean Six Sigma Yellow Belt, 2020
- DOD Financial Management Certification Level 1, 2019
Accomplishments
United States Marine Corps, Veteran's Preference, Honorably Discharged, 2020
References
References available upon request.
Timeline
Supervisor Military Pay Technician
Department of the Army
12.2024 - 03.2025
Finance Technician
Department of the Navy
05.2024 - 10.2024
Advanced Medical Support Assistant (AMSA)
Department of Veteran Affairs
11.2023 - 05.2024
Dental Assistant
Aspen Dental
03.2023 - 06.2023
Extern
Atlantic Dentistry
02.2023 - 03.2023
Pre-K Teacher
KinderCare Learning Centers
09.2022 - 12.2022
Customer Service Representative
Alorica
07.2021 - 11.2021
Customer Service Representative (Remote)
HGS
02.2021 - 06.2021
Finance Technician
United States Marine Corps
08.2016 - 08.2020
Bachelor of Science -
University of Maryland Global Campus
Vocational Degree - Expanded Functions Dental Assisting
Concorde Career Institute
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