Myriam Cadavid
Miami,FL
Summary
Accomplished Branch Manager with a proven track record at First Citizens Bank, enhancing organizational talent through strategic hiring and targeted training. Expert in branch operations management and customer relationships, significantly boosting productivity and customer satisfaction. Skilled in negotiating and streamlining processes for optimal efficiency, demonstrating exceptional time management and interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Branch Manager
First Citizens Bank
04.2007 - 09.2010
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
Customer Service Executive
Bank United
03.2004 - 03.2010
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Bachelor of Science - Banking And Finance
Florida Atlantic University
Boca Raton, FL12-1985
BBA - Marketing Management
Florida Atlantic University
Boca Raton, FL05-1983
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Client Relationship Management
Additional Information
I speak English and Spanish fluently
I am retired 10 years ago
i have experience of more than 20 years in excellent customer service, cross-selling products, ability to manage and operate cash register, and increase sales.
i am looking for a part-time job
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Branch Manager
First Citizens Bank
04.2007 - 09.2010
Customer Service Executive
Bank United
03.2004 - 03.2010
Bachelor of Science - Banking And Finance
Florida Atlantic University
BBA - Marketing Management
Florida Atlantic University
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