Myriam Cortez
Norwalk,CA
Summary
Proven adeptness in workflow prioritization and customer relations, refined at Dolphin Express, where I constantly practices and prioritized service efficiency and client satisfaction. Leveraging strong multitasking and active listening skills, I excelled in dispatching, achieving notable improvements in response times and delivery accuracy.
Overview
1
1
year of professional experience
Work History
Jr Dispatcher
Dolphin Express
Norwalk , CA
06.2024 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Addressed questions, problems or requests for service or equipment.
- Prepared daily work and run schedules.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Monitored personnel or equipment locations and utilization to coordinate service and schedules.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored changes in delivery schedule and communicated changes to customers.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Answered customer requests with information about product availability, shipping information and status updates.
- Tracked changes in computer system to keep records current and accurate.
Education
High School Diploma -
Santa Fe High
Santa Fe Springs, CA06-2024
Skills
- Team communication
- Attention to detail
- Active listening
- Time management
- Customer relations
- Workflow prioritization
- Multitasking and organization
- Customer service
- Critical thinker
- Stress tolerance
- Verbal and written communication
- Team collaboration
- Quick Learner
- Adaptive
Affiliations
- Pioneering and my community service is one of my biggest priorities.
- Public Service
- Maintain a Healthy lifestyle
Accomplishments
- MVP
- Captain of the soccer team
- Award of Recognition at the City Art Show
Languages
Spanish
Native/ Bilingual
Future Career
- Going to school to study interior design
References
References available upon request.
Timeline
Jr Dispatcher
Dolphin Express
06.2024 - Current
High School Diploma -
Santa Fe High
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