Myriam Gonzalez
Crowley,TX
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
22
22
years of professional experience
Work History
Assistant Service Advisor
Autosavvy
Fort Worth, Texas
07.2024 - Current
- Greet customers, listen to their concerns and provide advice on the best course of action.
- Provide customer service by answering inquiries, resolving complaints and providing information about services offered.
- Perform administrative duties such as filing documents, entering data into the database, ordering parts and supplies.
- Organize work orders for technicians so that jobs could be completed efficiently and promptly.
- Process payments from customers after repairs had been completed.
- Verify customer information including contact details, payment methods, vehicle registration numbers prior to servicing the vehicle.
- Communicate with technicians regarding repair times and estimated completion dates for each job order.
- Schedule follow-up appointments if necessary based on technician recommendations or customer requests.
- Review all invoices before sending them out to customers ensuring accuracy of charges.
- Follow up with customers post-service to verify satisfaction with the work performed.
- Assist in preparing estimates for insurance companies or other third parties as required.
Substitute Teacher
Burleson ISD
Burleson, USA
09.2023 - 07.2024
- Assist in classroom monitoring of students
- Review teacher plans and schedules to be adhered in the classroom
- Supervise students inside and outside of the classroom
- Make daily reports of student progress and attendance
- Establish routines and procedures of the school and classroom assigned
- Maintain student confidentiality at all times
Service Advisor
Family VW of Burleson
Burleson, USA
12.2022 - 09.2023
- Develop cost estimates and work orders related to vehicle service repairs
- Schedule vehicle service appointments
- Translate standard terminology into automotive jargon and vice versa
- Update and maintain customer service records
- Review and verify vehicle warranty protections
- Resolve customer complaints to ensure a positive guest experience
Customer Care Manager
EchoPark
Grand Prairie, USA
02.2018 - 12.2023
- Address guest concerns and/or inquiries regarding vehicle post sale issues/concerns
- Deescalate upset guest situation daily
- Schedule vehicle service appointments
- Translate standard terminology into automotive jargon and vice versa
- Collect, update, and maintain customer information
- Write repair orders
- Answer more than 100 inbound/bound post sale calls daily
- Assist sales team in addressing potential vehicle damage and/or repairs
- Address and reply to guest online reviews via platform Reputation
Departures Coordinator
Texas Direct Auto
Grand Prairie, USA
06.2015 - 02.2018
- Answered customer inquiries regarding refunds, title work, warranty information and repairs
- Greeted customers and scheduled service appointments
- Translated standard terminology into automotive jargon and vice versa
- Updated and collected customer information and service repair records
- Conducted standard vehicle inspections
- Scheduled vehicle rentals through the Enterprise ARMS system
Customer Service Advocate
Restoration Hardware
Grand Prairie, USA
11.2013 - 02.2015
- Assisted with customer inquiries and sought the best solution to address their concerns while adhering to company policies and procedures
- Answered an average of 60 calls per day by addressing customer inquiries, solving problems, and providing new product information
- Answered product questions with up-to-date knowledge of sales and store promotions
- Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
Mass Communications Specialist
United States Navy
Norfolk, USA
11.2002 - 09.2009
- Independently researched, edited, and wrote news articles for 'The Flagship,' a military newspaper with a weekly minimum circulation of 40,000
- Successful in the layout and design of more than 720 metro-format newspaper pages for 'The Flagship'
- Directly participated in community support events between the U.S
- Navy and the Mid-Atlantic region
- Coordinated weekly training sessions on still/studio photography, layout and design software and Nikon photography equipment
- Photographed and submitted more than 1,000 images for the U.S
- Navy for public release
- Diligently collaborated and assisted command crew with photography and mass communications needs
Education
Graduate Certificate - Technical Writing and Professional Editing
University of Texas at El Paso
El Paso, TX08.2020
Bachelor of Arts - Communications, emphasis Journalism
University of Texas at Arlington
Arlington, TX06.2012
Skills
- Bilingual - Fluent in Spanish and English
- Exceptional writing and editing skills
- Comprehending new systems and methods
- Ability to work independently
- Time management skills
- Detail oriented multi-tasker
- Proficient in AP Style
- Proficient in Adobe Creative Suite
- Proficient in Microsoft Suite
- Proficient in CRM systems
- CRM Software
- Data Entry
- Cost Estimation
- Repairs Scheduling
- Customer Retention
- Computer Skills
- Customer Service
- Service Estimates
- Complaint resolution
- Client rapport
- Records Maintenance
- Service Scheduling
- Customer Relationship Management
- Strong Work Ethic
- Reporting and documentation
- Conflict Resolution
- Listening Skills
- Handling Customer Complaints
Militaryawards
- National Defense Service Medal
- Global War on Terrorism Medal
- Navy/Marine Corp Achievement Medal
- Global War on Terrorism Expedition Medal
- Good Conduct Medal (2)
- Enlisted Aviation Warfare Specialist
- Enlisted Aviation Surface Warfare Specialist
- Navy 'E' Ribbon
- Flag Letter of Commendation
Timeline
Assistant Service Advisor
Autosavvy
07.2024 - Current
Substitute Teacher
Burleson ISD
09.2023 - 07.2024
Service Advisor
Family VW of Burleson
12.2022 - 09.2023
Customer Care Manager
EchoPark
02.2018 - 12.2023
Departures Coordinator
Texas Direct Auto
06.2015 - 02.2018
Customer Service Advocate
Restoration Hardware
11.2013 - 02.2015
Mass Communications Specialist
United States Navy
11.2002 - 09.2009
Graduate Certificate - Technical Writing and Professional Editing
University of Texas at El Paso
Bachelor of Arts - Communications, emphasis Journalism
University of Texas at Arlington
Similar Profiles
John HickeyJohn Hickey
General Manager at AUTOSAVVYGeneral Manager at AUTOSAVVY
Luis GuerreroLuis Guerrero
Inspector/Parts Administration at AutoSavvyInspector/Parts Administration at AutoSavvy
Val CastilloVal Castillo
Automotive Sales Associate at AutoSavvyAutomotive Sales Associate at AutoSavvy
ALEXANDRA LAMBRIESALEXANDRA LAMBRIES
Car Salesperson at AutosavvyCar Salesperson at Autosavvy
Jada BurseJada Burse
Customer Service Representative at Maximus Health CenterCustomer Service Representative at Maximus Health Center