Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Languages
Timeline
Software
Generic
Myriam Jenni

Myriam Jenni

Summary


Myriam Jenni is a seasoned professional with expertise in customer journey optimization, project management, and digital product development. With over two years at the Synthesis Institute, a leader in psychedelic education, she has led the creation of innovative learning products, managed technical platforms, and worked cross-functionally to enhance engagement and streamline operations. Passionate about personal growth and human potential, Myriam excels in strategic planning and delivering high-quality, customer-centric digital experiences in mission-driven environments.

Overview

9
9
years of professional experience

Work History

Digital Operations Manager

Synthesis Institute
03.2022 - Current
  • Spearheaded the development of a personalized pre-sales customer journey, significantly enhancing client engagement through tailored experiences and strategic touchpoint optimization.
  • Conducted in-depth analysis of qualitative and quantitative data across customer journey touchpoints, leveraging insights to drive targeted improvements and innovate the pre-sales process.
  • Optimized and managed a comprehensive tech stack, including HubSpot CRM, Circle, and Typeform, ensuring smooth operational efficiency and integrated workflows across teams.
  • Managed the Circle platform for students, including setting up digital course spaces, organizing resources, and facilitating seamless communication between students and facilitators.
  • Implemented engagement strategies within Circle to enhance the user experience, such as organizing community events, sharing resources, and maintaining a clear structure for easy navigation.
  • Led the management of external development agencies for tech projects beyond my expertise, ensuring the delivery of timely, high-quality solutions within budget constraints.
  • Designed and conducted product training sessions for the sales team, substantially enhancing product knowledge and sales readiness, and facilitated the onboarding of new team members.
  • Collaborated with cross-functional teams to map out and streamline processes, leveraging technology and automation to improve the efficiency and effectiveness of the customer journey.

eLearning Consultant

Share PLM
03.2019 - 02.2022
  • Led the strategic design and implementation of tailored eLearning programs for corporate clients, significantly enhancing team competencies in new technologies and processes.
  • Strategically planned and allocated resources for eLearning projects, setting realistic timelines and checkpoints to ensure timely completion and alignment with client objectives.
  • Conducted comprehensive needs analyses for clients, customizing curricula to meet specific technical requirements and learning objectives, thereby maximizing training effectiveness.
  • Fostered collaborative partnerships with subject matter experts to curate and validate content, ensuring the accuracy, relevance, and applicability of course materials for optimal learner engagement.
  • Innovatively designed and developed engaging learning materials, incorporating cuttingedge educational technologies to enhance learner interaction, retention, and overall experience.
  • Crafted intuitive and accessible eLearning interfaces, prioritizing user experience and accessibility, which facilitated effective and enjoyable learning journeys for diverse user groups.
  • Created a wide range of supporting materials and multimedia content, including audio, video, graphics, and animations, enriching eLearning courses and fostering a dynamic, interactive learning environment.

Consultant & Business Analyst

Davanti Consulting
01.2016 - 08.2018
  • Conducted comprehensive business analyses and process mapping to critically assess business flows and identify strategic opportunities for improvement, enhancing operational efficiency and effectiveness.
  • Collaborated closely with stakeholders to gather requirements and pinpoint areas for enhancement, fostering strong relationships and ensuring alignment with business objectives.
  • Led the review and implementation of policies and procedures for Legal and Compliance projects within the Australasian financial services sector, ensuring adherence to regulatory standards and mitigating risk.
  • Spearheaded the development and execution of an organizational change management plan for the implementation of a CRM Cloud solution, employing a structured methodology to drive adoption and optimize operations for a national call center.
  • Designed and improved internal project management systems, focusing on scoping initiatives and enhancing communication strategies to elevate the user experience for service call center operations.

Education

Master of Science - Transpersonal Psychology

Liverpool John Moores University
09.2023

Postgraduate in International Management -

University of Waikato
10.2014

Bachelor of Arts - International Relations

University of Geneva
06.2012

Skills

  • Research & Analysis: Competent in qualitative research and foundational quantitative analysis
  • Content Management: Experienced in scheduling and posting content on Instagram and other social platforms, ensuring consistent branding and audience engagement
  • Project Management: Experienced in project and product lifecycle management, with a focus on innovation and customer-centric design
  • Customer Experience: Skilled in enhancing customer journeys and relationship management
  • Change Management: Effective in leading organizational change and implementing new processes

Extracurricular Activities

  • Design Thinking Course (IDEO): Completed Course in Human-centered approach to innovation—anchored in understanding customer's needs, rapid prototyping, and generating creative ideas.
  • Psychedelic Practitioner Training Program: Currently completing a one-year program at Synthesis Institute, gaining specialized skills in psychedelic care to support mental health and well-being.
  • Kundalini Yoga Teacher Training: Undertook comprehensive yoga teacher training, deepening my practice and teaching skills, and subsequently taught classes focusing on mindfulness and physical well-being.
  • Holistic Coaching Course: Trained as an integrative Gestalt coach with ICF certification.

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
Italian
Professional Working

Timeline

Digital Operations Manager

Synthesis Institute
03.2022 - Current

eLearning Consultant

Share PLM
03.2019 - 02.2022

Consultant & Business Analyst

Davanti Consulting
01.2016 - 08.2018

Master of Science - Transpersonal Psychology

Liverpool John Moores University

Postgraduate in International Management -

University of Waikato

Bachelor of Arts - International Relations

University of Geneva

Software

Hubspot

Circle

Articulate

Zapier

Microsoft Suite

Myriam Jenni