Myriam Knisley
Miami Beach
Summary
A dedicated concierge with over 5 years of experience in luxury hospitality, providing personalized service and ensuring seamless guest experiences, with a proven track record of exceeding guest satisfaction goals. More than 20 years in hospitality, creating memorable experiences for guests by applying detail and personalized service. I thrive in customer service-oriented professions where there are opportunities for personal and professional growth. I am committed to ongoing learning and development to enhance my skills and knowledge, ensuring that I am always providing the best possible service. Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lobby Concierge
The Ritz-Carlton, South Beach
11.2024 - Current
- Provide an exceptional guest experience and expert recommendations by anticipating guest needs and managing requests such as transportation, reservations, and personalized interactions.
- Contact appropriate individuals or departments to solve guests' requests or opportunities.
- Answer emails and phone calls using appropriate etiquette.
- Interact with lobby guests and assist them to enhance their stay.
- Maintain company culture.
- Train newcomers with the appropriate programs, ensuring they have the knowledge and skills to excel in their roles.
Club Lounge Concierge
The Ritz-Carlton, South Beach
09.2021 - 11.2024
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs.
- Support operations and management of the Club Lounge (monthly inventory, food and beverage ordering, and Club Lounge assets maintenance).
- Maintain the confidentiality of proprietary information.
- Protect the company's assets.
- Answer emails and phone calls using appropriate etiquette.
- Train newcomers with the appropriate programs, ensuring they have the knowledge and skills to excel in their roles.
Server and Banquet’s Server
The Ritz-Carlton, South Beach
12.2019 - 09.2021
- Delivered exceptional, personalized and efficient service.
- Able to multitask in a very high-pressure environment.
- Skillfully anticipate and address guests' service needs.
- Server, bartender, and hostess experience.
- Train newcomers with the appropriate programs, ensuring they have the knowledge and skills to excel in their roles.
Closing Manager/Server
BEAKER AND GRAY
03.2019 - 12.2019
- Managing closing duties, including the cash drawer, daily reports, and comp logs.
- Monitoring the dining room to ensure an optimal guest experience, as well as answering customer inquiries and resolving issues promptly.
- Delivered exceptional, friendly, and fast service.
- Able to multitask in a high-pressure environment.
- Manage and coordinate the staff.
Assistant Manager
MORGAN’S RESTAURANT
02.2011 - 03.2018
- Organize workflow and ensure that employees understand their duties or delegated tasks.
- Monitor employee productivity and provide constructive feedback and coaching.
- Conduct interviews, hiring process, scheduling and training.
- Handle customers complaints and conflicts in a timely manner to ensure satisfaction.
- Make sure front and back of the house worked as a team through clear communication.
- Monthly Inventory, ordering and daily reports.
Education
Hospitality Degree -
Miami Dade College
04.2025
Bachelor’s degree - Hospitality, Travel and Tourism
University of Belgrano
Buenos Aires, ArgentinaSkills
- Guest services
- Event planning
- Food and beverage management
- Customer relationship management
- Conflict resolution
- Team leadership
Certification
- Alcohol Compliance Training, 02/01/19
- Food Handler Certificate Program, 11/01/24
- Forbes Travel Guide Online Webinar, 01/01/24
- Miami Beach Visitor and Convention Authority Forbes Travel Guide Online Hospitality Webinar, 07/01/23
Accomplishments
-White Glove Award Winner - Concierge of the Year Category-2024
-Inn Key Awards- Concierge Category Nominee- 2024
-GSS Star Award Winner. Most name mentions in guest satisfaction surveys in 2023.
-5 Star Employee of the Year Winner 2024- The Ritz-Carlton, South Beach.
-10 times nominated for 5 Star Employee of the Quarter from 2022-2024.
-3 times winner of 5 Star Employee of the Quarter from 2022-2024.
-Achieved Club Service Score of 95%, ranking #4 Club in Brand portfolio in 2023.
-Achieved 91% in Food Quality, ranking #1 Club Lounge in Brand portfolio in 2023.
Timeline
Lobby Concierge
The Ritz-Carlton, South Beach
11.2024 - Current
Club Lounge Concierge
The Ritz-Carlton, South Beach
09.2021 - 11.2024
Server and Banquet’s Server
The Ritz-Carlton, South Beach
12.2019 - 09.2021
Closing Manager/Server
BEAKER AND GRAY
03.2019 - 12.2019
Assistant Manager
MORGAN’S RESTAURANT
02.2011 - 03.2018
Hospitality Degree -
Miami Dade College
Bachelor’s degree - Hospitality, Travel and Tourism
University of Belgrano
Similar Profiles
Yorman CorreaYorman Correa
Rooms Controller at The Ritz Carlton, South BeachRooms Controller at The Ritz Carlton, South Beach
Kathiavenia DupicheKathiavenia Dupiche
Rooms Controller at Ritz Carlton South BeachRooms Controller at Ritz Carlton South Beach
Emily MasemolaEmily Masemola
Catering Sales Coordinator at The Ritz Carlton South Beach and Bal HarbourCatering Sales Coordinator at The Ritz Carlton South Beach and Bal Harbour