Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Myriam Maheux

Hartford

Summary

Dynamic professional with proven ability to enhance customer satisfaction through timely deliveries and effective communication. Recognized for a strong work ethic and expertise in hospitality service, ensuring memorable experiences for clients. Offering strong organizational and interpersonal skills, eager to learn and develop understanding of customer service and business operations, ready to acquire industry-specific knowledge.

Overview

8
8
years of professional experience

Work History

Driver

Uber Eats
05.2025 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.

Social Worker

Department of Social Services
11.2023 - 02.2025
  • Updated client documentation for accurate, compliant and current records.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.

Front Desk Supervisor

Paradise Lake Resort
10.2022 - 06.2024
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
  • Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
  • Increased beverage sales through effective upselling techniques and personalized recommendations.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.

Customer Service Agent

American Airlines
04.2017 - 08.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among passengers.
  • Checking in all passengers, assisting with baggage, unaccompanied minors as well as VIP status clients
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of passengers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Responded proactively and positively to rapid change.


Private Event Server

RMG Staffing
01.2018 - 07.2022
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
  • Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
  • Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.

Education

High School Diploma -

Hartford Adult Education
Hartford, CT
01-2011

Skills

  • Valid Driver's license
  • Clean driving record
  • Problem-solving
  • Proficient customer service
  • Cash handling
  • Hospitality service expertise
  • Safe food handling
  • Excellent Time Management
  • Strong work ethic

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Driver

Uber Eats
05.2025 - Current

Social Worker

Department of Social Services
11.2023 - 02.2025

Front Desk Supervisor

Paradise Lake Resort
10.2022 - 06.2024

Private Event Server

RMG Staffing
01.2018 - 07.2022

Customer Service Agent

American Airlines
04.2017 - 08.2022

High School Diploma -

Hartford Adult Education

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