Myriam Martinez
Statesboro,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Vincenzo's Pizzeria
08.2022 - 08.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Operated a Point-of-Sale system
Assistant Manager
Spirit Halloween
07.2022 - 11.2022
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Greeted store associates and customers with a friendly smile and helped them with any questions they had
- Handled in-line customers in a polite, courteous, and efficient manner
- Supported the general manager as needed
- Managing customer complaints and resolving their issues
- Helping with monitoring and tracking operating costs, budgets, and resources
- Operated POS register
Cashier
The Naked Dog
08.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Cashier
El Girasol
06.2018 - 05.2021
- Identified and resolved discrepancies and errors in customer accounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Applied Science - Funeral Service Education
Ogeechee Technical College
Statesboro, GA05.2023
Skills
- Bilingual (Spanish and English)
- Customer Service
- Leadership
- Communication
- Overseeing Employees
- Sales and Marketing
- Training
- Staff Training
- Closing Oversight
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Vincenzo's Pizzeria
08.2022 - 08.2023
Assistant Manager
Spirit Halloween
07.2022 - 11.2022
Cashier
The Naked Dog
08.2021 - 08.2022
Cashier
El Girasol
06.2018 - 05.2021
Associate of Applied Science - Funeral Service Education
Ogeechee Technical College
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