MYRIAM MOLINA
El Cajon,CA
Summary
Enthusiastic IT Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of VA Configuration Baselines and management and maintenance of network devices. Recognized consistently for performance excellence and contributions to the VA LAN Team success. Motivated to learn, grow, and excel within the VA HBMC Team.
ACCOMPLISHMENTS
Certificate of Excellence - DSO Employee Rotation Program (Vista Clinical Systems Team) May 2022
Outstanding Performance Rating - Fiscal Year 2021
Outstanding Performance Rating - Fiscal Year 2020
Skills
- Ability to conduct system performance analysis on Information Systems to evaluate, remediate, and document system changes
- Excellent in attention to detail that is required to maintain documentation for VA IT processes
- Experience in implementing policies to ensure high availability of network and information business systems across VA enterprise
- Experience in utilizing variety of network monitoring, troubleshooting and diagnostics tools, such as SolarWinds and SPLUNK to improve network performance and remediate network deficiencies
- Knowledgeable in network security architecture and VA network system configuration
- Advanced experience with configuration and troubleshooting 8021x technology
- Excellent ability to lead, supervise, manage and communicate with team members and customers
- Hardware knowledge and experienced with of Cisco Catalyst, Nexus, HP, and Brocade devices, including system upgrades and configuration
- Proactive in maintaining network security and performing risk mitigation across VA enterprise
- Demonstrate troubleshooting proficiency with strong analytical, and problem-solving skills
- Outstanding customer service skills, handle service phone calls, emails, and trouble tickets Available for after hour projects and emergency calls to efficiently work and find solutions to network device outages
- Technical expertise and ability to successfully manage, coordinate, and communicate with customers effectively while leading projects
- Experience working with Python and Regex Scripting, using VS Code and Notepad
- Experience with installation of VistA Clinical Software Patches developed to meet user requirements
- Experience in planning and executing maintenance plans for various workstations running different operating systems
- Understands VA policies and processes and strictly adheres to them
- Organized, detail-oriented, flexible, and adaptable
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Analyst
Department Of Veterans Affairs
San Diego, CA
07.2017 - Current
- Responsible for proactively ensuring availability and reliability of 20,000+ network switches throughout VA's enterprise network
- Conduct security assessments and make recommendations for network security and availability
- Proficiently perform several holistic network assessments using scripting tools to analyze VA National Baseline Configurations to mitigate network vulnerabilities and deficiencies
- Prepare numerous facilities for OIG Audits by creating Network maps, standardizing network device configurations to maximize network availability and enhance performance
- Plan and coordinate hundreds of Layer 2 and Layer 3 device upgrades of various platforms (NEXUS5K, NEXUS9K, NEXUS3K, Cisco Catalyst 2960/3750/3850/6500,9300)
- Conducted after hour projects and emergency calls while efficiently working and finding solutions to network deficiencies and/or unscheduled outages
- Perform additions and deletions of network devices into Cisco TACACS (Terminal Access Controller Access Control System) and Cisco ISE (Identity Services Engine)
- Run reports upon request to verify account and device logs
- Use of SPLUNK to review logs and determine security risks and network device logs
- Monitor network switches via Solarwinds and for proper operation and troubleshot technical issues to maintain optimum up-time
- Collaborate with internal and external LAN experts to deploy, install, upgrade, and configure switches during network device refresh projects
- Provide detailed technical documentation, including network diagrams, network compliance reports, and remediation plans and procedural guidelines upon request from Area Managers
- Perform efficient and effective troubleshooting of complex multi-vendor network switch problems
- Manage, track, and coordinate, problem resolution and escalation processes
- Provide training to TierII and team colleagues on new processes and utilization of tools newly available
- Follow-up routinely to ensure that solutions were effective and met customer needs and expectations
- Responds to customer requests in friendly and cooperative manner.
- Developed diagrams to describe and lay out logical operational steps.
- Analyze, research, and resolved hundreds of SNOW tickets
- Actively participate in team projects and meetings
IT Specialist
Department Of Veterans Affairs
San Diego, CA
01.2007 - 07.2017
- Served as primary contact locally and for other 19 clients for national Continuous Readiness in Information Security Program (CRISP) initiatives in network security
- Identified and mitigated hardware, software, and network vulnerabilities on devices which include servers, Workstations/Laptops, and Printers
- Configured Network Riverbed Steelhead devices to optimize VA VBMS user traffic between local office and Terremark for 19 client sites and their respective remote locations
- Lead Point of Contact for Microsoft System Configuration Center Manager (SCCM) to perform OS installations, upgrade, and security updates
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Performed Tier II maintenance and configurations of different platforms Cisco and Brocade
- Managed Port Security configuration on all local, remote, and client site switches
- Attended to local IT needs of over 600 VA employees and over 50 Veteran Service Officers serving San Diego Regional Office
- Provided direct support on software issues that deals with various operating systems (Window 7, XP, Macintosh)
- Provided technical support to remote users on issues with Citrix, VPN, and Remote Desktop access
- Performed system Alpha and Beta software install tests, prior to nationwide deployment, while performing precise procedures and attention to detail in order to document and report results
- Worked directly with Systems Implementation Office (SIO) on identifying software errors and providing solutions to ensure 100% success and zero downtime
- Trained local and remote IT staff on NAS EMC Server Management
- Performed LAN AD and other systems accounts including Vista CAPRI system management
- Served as Alternate Information Security Officer (ISO) for over 10 years.
- Patched software and installed new versions to eliminate security problems and protect data
- Configured hardware, devices and software to set up work stations for employees.
Education
Master of Information Systems - Information Technology
University of Phoenix
San Diego, CA05.2022
Bachelor of Science - Information Technology, Technical Management
DeVry University
06.2005
Associate of Science - Information Technology, Computer Network Systems
ITT Technical Institute
09.2003
Skills
- Ability to conduct system performance analysis on Information Systems to evaluate, remediate, and document system changes
- Excellent in attention to detail that is required to maintain documentation for VA IT processes
- Experience in implementing policies to ensure high availability of network and information business systems across VA enterprise
- Experience in utilizing variety of network monitoring, troubleshooting and diagnostics tools, such as SolarWinds and SPLUNK to improve network performance and remediate network deficiencies
- Knowledgeable in network security architecture and VA network system configuration
- Advanced experience with configuration and troubleshooting 8021x technology
- Excellent ability to lead, supervise, manage and communicate with team members and customers
- Hardware knowledge and experienced with of Cisco Catalyst, Nexus, HP, and Brocade devices, including system upgrades and configuration
- Proactive in maintaining network security and performing risk mitigation across VA enterprise
- Demonstrate troubleshooting proficiency with strong analytical, and problem-solving skills
- Outstanding customer service skills, handle service phone calls, emails, and trouble tickets Available for after hour projects and emergency calls to efficiently work and find solutions to network device outages
- Technical expertise and ability to successfully manage, coordinate, and communicate with customers effectively while leading projects
- Experience working with Python and Regex Scripting, using VS Code and Notepad
- Experience with installation of VistA Clinical Software Patches developed to meet user requirements
- Experience in planning and executing maintenance plans for various workstations running different operating systems
- Understands VA policies and processes and strictly adheres to them
- Organized, detail-oriented, flexible, and adaptable
Experience
Attention To Detail
As member of the Security, Baseline, and Compliance (SBC) LAN Team, my major duties are to proactively ensure network devices are in compliance with most current VA Baseline. I have demonstrated exceptional attention to detail during various Holistic Reviews, Site OIG Audit Preparations, and numerous Switch IOS Upgrades. These projects require extensive reviews of python scan results to accurately identify all network deficiencies, to efficiently implement configuration changes, and perform network device upgrades which resulted in significantly increasing VA's compliance and security posture.
Customer Service
I am kind and considerate of customer’s needs and go the extra mile to ensure they are satisfied with the results. As a member of the SBC LAN team, I am required to explain technical issues clearly, respond on a timely manner, and follow-up with customers to ensure all their needs are met. I am responsive to any questions, concerns, or comments from customers, and I am often praised for my dedication to excellence and customer service.
Oral Communication
I communicate in a courteous, respectful, and tactful manner to all internal and external customers I have exhibited proficiency in providing end user TACACS and Access Switch training to hundreds of recipients and received positive feedback on my ability to effectively explain detailed technical information. During this training, I successfully conducted over 30 training sessions, each session lasting 2+ hours, to IT staff groups of 100+ personnel, which had significant impact on the recipients knowledge and skillset across the entire VA. I was also the Lead for 10 + Switch IOS upgrade projects. I successfully coordinated and conducted the initial and concluding meetings with the site's leadership, project implementation managers, and local IT staff to discuss the project details, technical processes, procedures, expectations, timelines, and final outcome
Problem Solving
I am responsible for providing sound technical advice and assistance to customers and other team members. I have modified network device configurations and applied appropriate IOS's on switches to resolve network deficiencies and vulnerabilities for multiple sites, with the highest level of accuracy. As key member of a pilot configuration for 802.1X at more than 50 VBA locations, I prepared scripts and performed tests with each site and thoroughly, and successfully resolved any issues encountered during each of site's implementation. I worked with my team to assess and successfully resolve network issues and apply baseline standards to 46% of the VA's 140 medical facilities, which resulted in thousands of vulnerabilities and legacy configuration files brought into compliance with VA National Baseline Standards. I have also resolved hundreds of network device issues reported through SNOW trouble ticket system.
Certification
CCNA Certification- January 2020
CCENT Certification- June 2019
Cisco MCAST 2.0 Training - March 2022
Cisco LIVE Remote Attendance - March 2021
Python Programming Bootcamp - December 2020
Cisco Enterprise Network Core Technologies ENCOR 1.0 - September 2020
CompTIA NETWORK+ Training - April 2020
Cisco Catalyst 9000 Switches V1.0 - February 2020
Cisco Identify Services ENGINE SISE 3.0 - August 2019
Rerences
Veronica Littles, Vista Applications Supervisor
Veronica.littles@va.gov
619-855-0745
Jacqui Nissen, Action Operations Officer
Jacqui.nissen@va.gov
307-763-2074
Duane Gary Winegar, IT Analyst
Gary.winegar@va.gov
307-763-3890
Timeline
IT Analyst
Department Of Veterans Affairs
07.2017 - Current
IT Specialist
Department Of Veterans Affairs
01.2007 - 07.2017
Master of Information Systems - Information Technology
University of Phoenix
Bachelor of Science - Information Technology, Technical Management
DeVry University
Associate of Science - Information Technology, Computer Network Systems
ITT Technical Institute