Myriam Petitfrere
Indianapolis,IN
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives. Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
FSSA
Indianapolis, IN
09.2023 - Current
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Processed client applications in accordance with established guidelines.
- Assisted clients with completing forms required for processing applications.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Assessed potential fraud cases by conducting investigations into suspicious activities.
- Entered client information and files into databases for further review and tracking.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Universal Agent
ATD
Indianapolis, IN
10.2020 - 05.2023
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets and answer to emails.
- Maintained high level of communications and marketing skills by participating in professional activities.
- Learned and applied sales techniques to achieve marketing goals for outreach.
- Completed research to thoroughly understand client requirements.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Solicited and scheduled meetings with potential clients to build roster.
Pharmacy Technician
Walgreens
Orlando, FL
01.2018 - 02.2020
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Answered telephones to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Scheduling Coordinator
North Florida Women's Care
Tallahassee, FL
07.2015 - 09.2016
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Managed schedules of team of 2 personnel to keep shifts properly staff.
- Developed effective scheduling processes to achieve production objectives.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided reminder calls to clients prior to scheduled visits.
- Gathered employee and staff data to develop monthly work schedules.
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls.
- Set and confirmed customer appointments.
- Interviewed individuals to complete documents, case histories or forms.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Education
General Studies
East Ridge High School
Clermont, FL06.2011
Associate of Science - Nurse
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Data Entry
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- [Language] Fluency
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Customer Service
- Multitasking and Prioritization
- Creative Problem Solving
- Efficient and Detail-Oriented
Timeline
Eligibility Specialist
FSSA
09.2023 - Current
Universal Agent
ATD
10.2020 - 05.2023
Pharmacy Technician
Walgreens
01.2018 - 02.2020
Scheduling Coordinator
North Florida Women's Care
07.2015 - 09.2016
General Studies
East Ridge High School
Associate of Science - Nurse
Ivy Tech Community College of Indiana
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