Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Myriam Prieto

Orlando,FL

Summary


Billing professional with extensive experience in customer billing support and issue resolution. Proven ability to streamline billing processes and enhance customer satisfaction. Reliable team player focused on collaboration and achieving company goals, with strong skills in data management and customer interaction.

Overview

24
24
years of professional experience

Work History

Collection Customer Service Representative

Faro Technology
Lake Mary, Florida
05.2023 - 12.2024
  • Manage a portfolio of accounts, ensuring timely payment of outstanding invoices and reducing delinquent balance.
  • Collaborate with clients to resolve billing discrepancies, disputes, and payment delays.
  • Monitor and Analyze account trends to identify potential risks and develop proactive collection strategies.
  • Prepare monthly aging reports and present findings to Management.
  • Coordinate with internal departments (Sales and customer Service team) to ensure accurate invoicing and dispute resolution.

Collections Manager

Waterford Lakes HOA
Orlando, FL
12.2022 - 03.2023
  • Accounts Receivables
  • Processing Assessments payments
  • Run delinquency report And letters
  • Apply interest and Late fees
  • Send delinquent accounts to Attorney
  • Process cash and check deposits
  • Respond to homeowners calls and emails

Collections Manager

Don Asher & Associates
08.2019 - 09.2022
  • Processes Credit Card payments
  • Resolved and make necessary adjustments on Accounts
  • Research Customer disputes
  • Ensure Compliance to Laws and Governing Documents
  • Enforced HOA rules and regulations
  • Collect HOA Fees

Collection Specialist III

Concord Management
06.2001 - 09.2009
  • Documenting work performance and actions taken for each client case.
  • Responsible for resolution of debt portfolio.
  • Maximized debts reclaim and ensured positive outcome resolution of debt to maintain and over exceed company goals.
  • Business to business skip tracing and collection.
  • Ascertain location of clients through Internet and Collect System Account.
  • Settle payment disputes, process invoices, and post payments on the accounting system.

Education

High School Diploma -

University High School
Orlando, FL
01.1995

Skills

  • Account Management
  • Billing Discrepancy Resolution
  • Risk Analysis
  • Collection Strategies
  • Report Preparation
  • Interdepartmental Coordination
  • Accounts Receivables
  • Payment Processing
  • Delinquency Reporting
  • Interest and Late Fee Application
  • Legal Referral
  • Cash and Check Deposit Processing
  • Customer Communication
  • Friendly, positive attitude

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Collection Customer Service Representative

Faro Technology
05.2023 - 12.2024

Collections Manager

Waterford Lakes HOA
12.2022 - 03.2023

Collections Manager

Don Asher & Associates
08.2019 - 09.2022

Collection Specialist III

Concord Management
06.2001 - 09.2009

High School Diploma -

University High School

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