Myriam Rayne
San Antonio,TX
Summary
Strategic Human Capital Management Consultant recognized for high productivity and efficiency in task completion. Demonstrated track record of delivering impactful solutions that drive efficiency and improve employee attendance. Excel in communication, problem-solving, and leadership to deliver impactful human capital solutions. Possess specialized knowledge of FMLA and ADA compliance.
Overview
38
38
years of professional experience
Work History
Human Capital Management Consultant
Federal Express
San Antonio, TX
03.1992 - 06.2024
- Plans, organizes, directs and controls activities of employees on leave of absence.
- Ensures cost effectiveness, compliance with state and federal laws, regulations and adherence to overall corporate philosophy, policies and procedures.
- Acts as liaison with multiple departments and external vendors.
- Administers services to all employees on complex leaves of absence within assigned departments or geographical areas. Ensures appropriate case management and resolution.
- partners and engages with business operations, HR service delivery, and legal to identify opportunities for streamlining leave of absence processes to enhance the employee experience while meeting business needs.
- Administers services to all employees on leave of absence within departments or geographical areas.
- Ensures HCM activities company-wide are performed with established schedules, and in compliance with state and federal laws, as well as FedEx practices and policies.
- Acts as liaison with multiple departments and external vendors.
- Ensures appropriate case management and resolution. Coached managers on effective leadership skills related to managing their human capital.
- Collaborated with legal counsels to ensure compliance with relevant labor laws.
- Interpreted and explained human resources policies, procedures or regulations.
Operations Manager
FedEx Express
San Antonio, TX
03.1990 - 02.1992
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Presented performance and productivity reports to supervisors.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Managed scheduling, training and inventory control.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Measured and reviewed performance via KPIs and metrics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Delegated work to staff, setting priorities and goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Addressed customer concerns with suitable solutions.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Developed key performance indicators to measure effectiveness of operational processes.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Enforced federal, state, local and company rules for safety and operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and implemented operational procedures to ensure quality standards are met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
FedEx Express
San Antonio, TX
02.1986 - 03.1990
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Executed preparation of shipment documents for domestic and international deliveries.
- Ensured accuracy in resolving traces, resulting in 100% customer satisfaction.
- Scanned documents for location and tracking accuracy.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
BBA - Management And Minor in Finance
University of Houston
Houston, TX12-1986
Skills
- Coaching and mentoring
- HR policies and procedures
- Employee engagement
- Labor law compliance
- leadership development
- Management of Human Capital
Languages
Spanish
Native/ Bilingual
Timeline
Human Capital Management Consultant
Federal Express
03.1992 - 06.2024
Operations Manager
FedEx Express
03.1990 - 02.1992
Customer Service Representative
FedEx Express
02.1986 - 03.1990
BBA - Management And Minor in Finance
University of Houston
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