Myriam Rickey
Dacula,Georgia
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
21
21
years of professional experience
Work History
Massage Therapist/Owner
Solutions Therapeutic Massage
2003.03 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Provided clear, concise instructions to clients to prepare for massage services.
Endoscopy Technician
Braselton Endoscopy Center
2016.07 - 2023.01
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Transferred scopes to appropriate department for repairs and maintenance.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
Certified Medical Assistant
Northeast Georgia Medical Center
2013.11 - 2016.07
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Scheduled appointments, answered call and triaged to the departments.
- Contacted Insurance companies for referral and prior authorization
Education
High School Diploma -
Stratford High School
Houston, TXDiploma - Medical Assisting
Lanier Technical College
Oakwood, GA11.2014
Diploma - Massage Therapy
Atlanta School of Massage
Atlanta, GA03.2003
Skills
- Front Desk Management
- Service Optimization
- Administrative Procedures
- Administrative Support
- Client Relations
- Customer Service
- Appointment Scheduling
- Effective Communications
- Team Collaboration
- Cash Handling
- Email and Phone Etiquette
- Client Records Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Endoscopy Technician
Braselton Endoscopy Center
2016.07 - 2023.01
Certified Medical Assistant
Northeast Georgia Medical Center
2013.11 - 2016.07
Massage Therapist/Owner
Solutions Therapeutic Massage
2003.03 - Current
High School Diploma -
Stratford High School
Diploma - Medical Assisting
Lanier Technical College
Diploma - Massage Therapy
Atlanta School of Massage
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