Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Myriam B. Estinval

Office Administration/Customer Service Support
Union,NJ
Myriam B. Estinval

Summary

Detail-oriented team player with strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. I am an organized, dependable candidate who is successful at managing multiple priorities with a positive attitude to meet team goals.

Overview

25
years of professional experience
1
Certification
1
Language

Work History

Snelling Staffing Services
Mountainside , NJ

Staffing Manager
05.2018 - 07.2018

Job overview

  • Reviewed applications and resumes to support hiring activities.
  • Performed sourcing, interviewing, negotiations and hiring.
  • Wrote and posted job descriptions on Indeed, Monster Jobs and Career Builder.
  • Recruited and hired employees for temp for hire, contracted and permanent positions.
  • Recruited top talent to maximize profitability.
  • Developed marketing strategies to generate leads.

Stafford Communications
New Providence, NJ

Customer Service Representative Specialist
10.2017 - 02.2018

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Precise Business & Management Group
Mountainside, NJ

Receptionist/Front Office Support Lead
02.2015 - 07.2016

Job overview

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Scheduled appointments with specialists on behalf of clients.
  • Screened visitors and issued badges to maintain safety and security.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Kept detailed track of office spending to budget for new supplies and office equipment maintenance worth over $10,000.

Laporte Entertainment
East Orange, NJ

Production Assistant/Front Office Support
11.2013 - 10.2015

Job overview

  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Communicated with other crew members via walkie talkies to coordinated production activities.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Managed digital assets and resources for business, promotional, and routine filming use.
  • Assisted director with planning and completing film shots and B roll footage.
  • Assisted with tasks for radio broadcasts, video production and other multimedia projects.
  • Supervised wardrobe, hair, and makeup needs for several actors simultaneously on remote shoot location.
  • Interacted positively with actors and actresses when escorting to and from trailers during filming.

Marquis Who’s Who
New Providence, NJ

Customer Service Representative
11.2007 - 01.2009

Job overview

  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customer inquiries.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

L’Oreal USA
Westfield, NJ

Consumer Affairs Consultant
09.2005 - 06.2006

Job overview

  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

MTucker Co, Inc
Paterson, NJ

Receptionist/Front Office Support
10.2002 - 08.2004

Job overview

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Screened visitors and issued badges to maintain safety and security.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Interacted with customers by phone, email, or in-person to provide information.

Sheraton Hotel Newark Airport (now Doubletree)
Newark, NJ

Front Office Manager
02.1993 - 11.2002

Job overview

  • Coached employees through day-to-day work and complex problems.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Created, prepared, and delivered reports to various departments.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.

Education

Essex County College
Newark, NJ

No Degree from Mass Communications
05.2001

Bloomfield College
Bloomfield, NJ

No Degree from Psychology
05.2001

Trinitas Regional Medical Training Center
Elizabeth, NJ

Certification from Emergency Medical Technician
09.2012 - 12.2012

Skills

    Staffing processes

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Certification

Notary Republic

Timeline

Notary Republic

10-2020

Staffing Manager

Snelling Staffing Services
05.2018 - 07.2018

Customer Service Representative Specialist

Stafford Communications
10.2017 - 02.2018

Receptionist/Front Office Support Lead

Precise Business & Management Group
02.2015 - 07.2016

Production Assistant/Front Office Support

Laporte Entertainment
11.2013 - 10.2015

Trinitas Regional Medical Training Center

Certification from Emergency Medical Technician
09.2012 - 12.2012

Customer Service Representative

Marquis Who’s Who
11.2007 - 01.2009

Consumer Affairs Consultant

L’Oreal USA
09.2005 - 06.2006

Receptionist/Front Office Support

MTucker Co, Inc
10.2002 - 08.2004

Essex County College

No Degree from Mass Communications
05.2001

Bloomfield College

No Degree from Psychology
05.2001

Front Office Manager

Sheraton Hotel Newark Airport (now Doubletree)
02.1993 - 11.2002
Myriam B. EstinvalOffice Administration/Customer Service Support