Hi, I’m
Myriam B. Estinval
Office Administration/Customer Service Support
Union,NJ
Summary
Detail-oriented team player with strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. I am an organized, dependable candidate who is successful at managing multiple priorities with a positive attitude to meet team goals.
Overview
25
years of professional experience
1
Certification
1
Language
Work History
Snelling Staffing ServicesMountainside , NJ
Staffing Manager
05.2018 - 07.2018
Job overview
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Wrote and posted job descriptions on Indeed, Monster Jobs and Career Builder.
- Recruited and hired employees for temp for hire, contracted and permanent positions.
- Recruited top talent to maximize profitability.
- Developed marketing strategies to generate leads.
Stafford Communications New Providence, NJ
Customer Service Representative Specialist
10.2017 - 02.2018
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Precise Business & Management GroupMountainside, NJ
Receptionist/Front Office Support Lead
02.2015 - 07.2016
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments with specialists on behalf of clients.
- Screened visitors and issued badges to maintain safety and security.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Maintained clean reception area to promote positive, professional environment for clients.
- Kept detailed track of office spending to budget for new supplies and office equipment maintenance worth over $10,000.
Laporte EntertainmentEast Orange, NJ
Production Assistant/Front Office Support
11.2013 - 10.2015
Job overview
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Managed digital assets and resources for business, promotional, and routine filming use.
- Assisted director with planning and completing film shots and B roll footage.
- Assisted with tasks for radio broadcasts, video production and other multimedia projects.
- Supervised wardrobe, hair, and makeup needs for several actors simultaneously on remote shoot location.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
Marquis Who’s WhoNew Providence, NJ
Customer Service Representative
11.2007 - 01.2009
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customer inquiries.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
L’Oreal USAWestfield, NJ
Consumer Affairs Consultant
09.2005 - 06.2006
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
MTucker Co, IncPaterson, NJ
Receptionist/Front Office Support
10.2002 - 08.2004
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean reception area to promote positive, professional environment for clients.
- Screened visitors and issued badges to maintain safety and security.
- Answered multi-line phone system and enthusiastically greeted callers.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Interacted with customers by phone, email, or in-person to provide information.
Sheraton Hotel Newark Airport (now Doubletree)Newark, NJ
Front Office Manager
02.1993 - 11.2002
Job overview
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service trends and provided insights to management team for further improvement.
- Prepared agendas and took notes at meetings to archive proceedings.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Created, prepared, and delivered reports to various departments.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Education
Essex County CollegeNewark, NJ
No Degree from Mass Communications
05.2001
Bloomfield CollegeBloomfield, NJ
No Degree from Psychology
05.2001
Trinitas Regional Medical Training CenterElizabeth, NJ
Certification from Emergency Medical Technician
09.2012 - 12.2012
Skills
Staffing processes
Staffing strategy
Flexible and Adaptable
Teamwork and Collaboration
Sourcing new candidates
Recruitment
Personnel recruitment
Excellent Communication
Interpersonal Communication
Proficient with Microsoft Suite and related software
Certification
Notary Republic
Timeline
Notary Republic
10-2020
Staffing Manager
Snelling Staffing Services
05.2018 - 07.2018
Customer Service Representative Specialist
Stafford Communications
10.2017 - 02.2018
Receptionist/Front Office Support Lead
Precise Business & Management Group
02.2015 - 07.2016
Production Assistant/Front Office Support
Laporte Entertainment
11.2013 - 10.2015
Trinitas Regional Medical Training Center
Certification from Emergency Medical Technician
09.2012 - 12.2012
Customer Service Representative
Marquis Who’s Who
11.2007 - 01.2009
Consumer Affairs Consultant
L’Oreal USA
09.2005 - 06.2006
Receptionist/Front Office Support
MTucker Co, Inc
10.2002 - 08.2004
Essex County College
No Degree from Mass Communications
05.2001
Bloomfield College
No Degree from Psychology
05.2001
Front Office Manager
Sheraton Hotel Newark Airport (now Doubletree)
02.1993 - 11.2002