Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Myriam B. Estinval

Office Administration/Customer Service Support
Union,NJ
Myriam B. Estinval

Summary

Detail-oriented team player with strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. I am an organized, dependable candidate who is successful at managing multiple priorities with a positive attitude to meet team goals.

Overview

25
years of professional experience
1
Certification
1
Language

Work History

Snelling Staffing Services, Mountainside , NJ

Staffing Manager
2018.05 - 2018.07 (2 months)

Job overview

  • Reviewed applications and resumes to support hiring activities.
  • Performed sourcing, interviewing, negotiations and hiring.
  • Wrote and posted job descriptions on Indeed, Monster Jobs and Career Builder.
  • Recruited and hired employees for temp for hire, contracted and permanent positions.
  • Recruited top talent to maximize profitability.
  • Developed marketing strategies to generate leads.

Stafford Communications , New Providence, NJ

Customer Service Representative Specialist
2017.10 - 2018.02 (4 months)

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Precise Business & Management Group, Mountainside, NJ

Receptionist/Front Office Support Lead
2015.02 - 2016.07 (1 year & 5 months)

Job overview

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Scheduled appointments with specialists on behalf of clients.
  • Screened visitors and issued badges to maintain safety and security.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Kept detailed track of office spending to budget for new supplies and office equipment maintenance worth over $10,000.

Laporte Entertainment, East Orange, NJ

Production Assistant/Front Office Support
2013.11 - 2015.10 (1 year & 11 months)

Job overview

  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Communicated with other crew members via walkie talkies to coordinated production activities.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
  • Managed digital assets and resources for business, promotional, and routine filming use.
  • Assisted director with planning and completing film shots and B roll footage.
  • Assisted with tasks for radio broadcasts, video production and other multimedia projects.
  • Supervised wardrobe, hair, and makeup needs for several actors simultaneously on remote shoot location.
  • Interacted positively with actors and actresses when escorting to and from trailers during filming.

Marquis Who’s Who, New Providence, NJ

Customer Service Representative
2007.11 - 2009.01 (1 year & 2 months)

Job overview

  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customer inquiries.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

L’Oreal USA, Westfield, NJ

Consumer Affairs Consultant
2005.09 - 2006.06 (9 months)

Job overview

  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

MTucker Co, Inc, Paterson, NJ

Receptionist/Front Office Support
2002.10 - 2004.08 (1 year & 10 months)

Job overview

  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Screened visitors and issued badges to maintain safety and security.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Interacted with customers by phone, email, or in-person to provide information.

Sheraton Hotel Newark Airport (now Doubletree), Newark, NJ

Front Office Manager
1993.02 - 2002.11 (9 years & 9 months)

Job overview

  • Coached employees through day-to-day work and complex problems.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Created, prepared, and delivered reports to various departments.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.

Education

Essex County College , Newark, NJ

No Degree from Mass Communications
2001.05

Bloomfield College , Bloomfield, NJ

No Degree from Psychology
2001.05

Trinitas Regional Medical Training Center , Elizabeth, NJ

Certification from Emergency Medical Technician
2012.09 - 2012.12 (3 months)

Skills

    Staffing processes

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Languages

Fluently speak English and Haitian Creole

Certification

Notary Republic

Timeline

Notary Republic

2020-10

Staffing Manager

Snelling Staffing Services
2018.05 - 2018.07 (2 months)

Customer Service Representative Specialist

Stafford Communications
2017.10 - 2018.02 (4 months)

Receptionist/Front Office Support Lead

Precise Business & Management Group
2015.02 - 2016.07 (1 year & 5 months)

Production Assistant/Front Office Support

Laporte Entertainment
2013.11 - 2015.10 (1 year & 11 months)

Trinitas Regional Medical Training Center

Certification from Emergency Medical Technician
2012.09 - 2012.12 (3 months)

Customer Service Representative

Marquis Who’s Who
2007.11 - 2009.01 (1 year & 2 months)

Consumer Affairs Consultant

L’Oreal USA
2005.09 - 2006.06 (9 months)

Receptionist/Front Office Support

MTucker Co, Inc
2002.10 - 2004.08 (1 year & 10 months)

Essex County College

No Degree from Mass Communications
2001.05

Bloomfield College

No Degree from Psychology
2001.05

Front Office Manager

Sheraton Hotel Newark Airport (now Doubletree)
1993.02 - 2002.11 (9 years & 9 months)
Myriam B. EstinvalOffice Administration/Customer Service Support