Fluently speak English and Haitian Creole
Hi, I’m
Myriam B. Estinval
Office Administration/Customer Service Support
Union,NJ
Summary
Detail-oriented team player with strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. I am an organized, dependable candidate who is successful at managing multiple priorities with a positive attitude to meet team goals.
Overview
25
years of professional experience
1
Certification
1
Language
Work History
Snelling Staffing Services, Mountainside , NJ
Staffing Manager
2018.05 - 2018.07 (2 months)
Job overview
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations and hiring.
- Wrote and posted job descriptions on Indeed, Monster Jobs and Career Builder.
- Recruited and hired employees for temp for hire, contracted and permanent positions.
- Recruited top talent to maximize profitability.
- Developed marketing strategies to generate leads.
Stafford Communications , New Providence, NJ
Customer Service Representative Specialist
2017.10 - 2018.02 (4 months)
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Precise Business & Management Group, Mountainside, NJ
Receptionist/Front Office Support Lead
2015.02 - 2016.07 (1 year & 5 months)
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments with specialists on behalf of clients.
- Screened visitors and issued badges to maintain safety and security.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Maintained clean reception area to promote positive, professional environment for clients.
- Kept detailed track of office spending to budget for new supplies and office equipment maintenance worth over $10,000.
Laporte Entertainment, East Orange, NJ
Production Assistant/Front Office Support
2013.11 - 2015.10 (1 year & 11 months)
Job overview
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Managed digital assets and resources for business, promotional, and routine filming use.
- Assisted director with planning and completing film shots and B roll footage.
- Assisted with tasks for radio broadcasts, video production and other multimedia projects.
- Supervised wardrobe, hair, and makeup needs for several actors simultaneously on remote shoot location.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
Marquis Who’s Who, New Providence, NJ
Customer Service Representative
2007.11 - 2009.01 (1 year & 2 months)
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customer inquiries.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
L’Oreal USA, Westfield, NJ
Consumer Affairs Consultant
2005.09 - 2006.06 (9 months)
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
MTucker Co, Inc, Paterson, NJ
Receptionist/Front Office Support
2002.10 - 2004.08 (1 year & 10 months)
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean reception area to promote positive, professional environment for clients.
- Screened visitors and issued badges to maintain safety and security.
- Answered multi-line phone system and enthusiastically greeted callers.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Interacted with customers by phone, email, or in-person to provide information.
Sheraton Hotel Newark Airport (now Doubletree), Newark, NJ
Front Office Manager
1993.02 - 2002.11 (9 years & 9 months)
Job overview
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored customer service trends and provided insights to management team for further improvement.
- Prepared agendas and took notes at meetings to archive proceedings.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Created, prepared, and delivered reports to various departments.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Education
Essex County College , Newark, NJ
No Degree from Mass Communications
2001.05
Bloomfield College , Bloomfield, NJ
No Degree from Psychology
2001.05
Trinitas Regional Medical Training Center , Elizabeth, NJ
Certification from Emergency Medical Technician
2012.09 - 2012.12 (3 months)
Skills
Staffing processes
Languages
Certification
Notary Republic
Timeline
Notary Republic
2020-10
Staffing Manager
Snelling Staffing Services
2018.05 - 2018.07 (2 months)
Customer Service Representative Specialist
Stafford Communications
2017.10 - 2018.02 (4 months)
Receptionist/Front Office Support Lead
Precise Business & Management Group
2015.02 - 2016.07 (1 year & 5 months)
Production Assistant/Front Office Support
Laporte Entertainment
2013.11 - 2015.10 (1 year & 11 months)
Trinitas Regional Medical Training Center
Certification from Emergency Medical Technician
2012.09 - 2012.12 (3 months)
Customer Service Representative
Marquis Who’s Who
2007.11 - 2009.01 (1 year & 2 months)
Consumer Affairs Consultant
L’Oreal USA
2005.09 - 2006.06 (9 months)
Receptionist/Front Office Support
MTucker Co, Inc
2002.10 - 2004.08 (1 year & 10 months)
Essex County College
No Degree from Mass Communications
2001.05
Bloomfield College
No Degree from Psychology
2001.05
Front Office Manager
Sheraton Hotel Newark Airport (now Doubletree)
1993.02 - 2002.11 (9 years & 9 months)