Myriana Reed

• Answered incoming calls, directed them to appropriate personnel and took messages.
• Monitored visitor access control systems including issuing identification badges when necessary.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Greeted customers warmly and made them feel welcome.
• Assisted with scheduling appointments for clients and visitors.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Explained policies and procedures to visitors.
• Signed for packages, recorded deliveries and distributed to personnel.
• Handled incoming and outgoing mail and packages.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Scheduled and confirmed appointments for clients and staff.
• Assisted in the preparation of meeting rooms and facilities for scheduled events.+0
• Greeted visitors entering establishment to determine nature and purpose of visit.

Develop personalized case management plans based on clients’ individual goals and challenges. Track client progress toward achieving established goals, updating records to reflect changes or achievements.

Provide accurate and up-to-date information about available resources and services, including housing, healthcare, and employment opportunities.

• Transported clients to appointments as needed.
• Maintained accurate records of all client interactions using an electronic database system.
• Participated in weekly team meetings to review cases and develop treatment plans.
• Identified resources available in the community to assist clients with meeting their goals.
• Educated clients about different forms of assistance available within the community.
• Attended trainings related to best practices in case management.
• Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.

Welcome and register new guests, ensuring they understand the center's policies and services.

Coordinate with kitchen staff or volunteers to ensure meals are distributed efficiently and equitably.

Perform routine walkthroughs of the facility to ensure cleanliness, safety, and adherence to rules.

• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Assisted with customer requests and answered questions to improve satisfaction.

Supervise and monitor the shelter dormitories to ensure the safety and well-being of all residents.

• Monitored CCTV cameras to ensure safety of personnel within the premises.
• Ensured all visitors signed in and out of the building in accordance with security protocols.
• Maintained accurate records of visitor log book and issued visitor badges.
• Assisted with opening and closing duties such as locking doors, turning off lights.
• Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
• Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
• Recorded guest comments or complaints, escalating to management for immediate resolution.