Myrical Pryor
Nashville,TN
Summary
Authorized to work in the US for any employer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Experienced with managing client intake processes and ensuring accurate documentation. Utilizes excellent communication skills to gather and relay essential information. Knowledge of legal procedures and strong organizational skills to support case management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Legal Intake Specialist
SJG Law Firm
08.2025 - Current
- Conducted comprehensive client interviews to gather critical case information and assess legal needs.
- Streamlined intake processes, enhancing efficiency and ensuring accurate documentation of client data.
- Implemented a new electronic filing system, improving accessibility and organization of client records.
- Analyzed incoming cases for eligibility, prioritizing urgent matters to optimize workflow within the legal team.
- Developed training materials for new hires, increasing consistency in the intake process across the department.
Call Center Representative
Northwest Center Services
10.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintain a high level of customer service and professionalism.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Call Center Representative
Direct Fairways Co
12.2022 - 10.2024
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored call center metrics to identify areas for improvement in both individual and team performance.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Team Lead
Waldo's Chicken and Beer
04.2022 - 12.2022
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Adjusted equipment to meet different productivity levels.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
Summer Youth Employee
Freedom Schools
05.2022 - 08.2022
- Integrated STEM activities into programs to enrich educational impact and inspire novel career paths.
- Monitored social interactions to promote positive social experiences for participants and prevent conflicts.
- Generated communications for distribution to participants' families, illustrating individual progress and future planned activities.
- Developed unique and thoughtful activities to engage diverse participants in group situations.
- Promoted results-driven programs, aligning pursuits with overall enrichment goals.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Guest Service Representative
U.S. Space & Rocket Center
03.2019 - 08.2021
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Greeted guests upon arrival by providing warm welcome.
Campaign Manager
Erica Gilmore
10.2019 - 03.2020
- Networked among donors and fundraised to generate money for campaign.
- Planned and executed events with public and private donors.
- Defined all campaign roles and filled positions.
- Worked with traditional media to obtain coverage of key events.
- Developed policy positions and wrote public statements outlining stances.
- Built political coalitions to enhance message.
- Utilized social media advantageously for free and persuasive media.
- Organized session wrap-up events to recognize campers' achievements.
Education
Bachelor of Science - Political Science
Tennessee State University
Nashville, TN12.2022
High School Diploma -
Columbia High School
Huntsville, AL05.2019
Skills
- Guest Services
- PowerPoint
- Word
- Customer Service
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Outlook
- Basic Math
- Recruiting
- Leadership
- Communication skills
- Sales
- English
- Development in any professional field
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Data Collection
- Research
- Customer Relations
- Quality Control
- Critical Thinking
- Call Center Operations
- Resolving issues
- Verbal and written communication
- Customer service
- Problem-solving skills
- Case evaluation
- Client communication
- Confidentiality compliance
- Client confidentiality
Additional Information
- Awards , Honors Award March 2020 Award for great academic standing in your first year of college. Deans List
Certification
Certified Phlebotomy Technician
June 2020 to August 2022
Certification in HIPPA
Certified Medical Assistant
Timeline
Legal Intake Specialist
SJG Law Firm
08.2025 - Current
Call Center Representative
Northwest Center Services
10.2024 - Current
Customer Service Call Center Representative
Direct Fairways Co
12.2022 - 10.2024
Summer Youth Employee
Freedom Schools
05.2022 - 08.2022
Team Lead
Waldo's Chicken and Beer
04.2022 - 12.2022
Campaign Manager
Erica Gilmore
10.2019 - 03.2020
Guest Service Representative
U.S. Space & Rocket Center
03.2019 - 08.2021
High School Diploma -
Columbia High School
Bachelor of Science - Political Science
Tennessee State University