Myricha Felder
Charleston,SC
Summary
Diligent contact specialist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
7
7
years of professional experience
Work History
Contact Specialist
Roper St. Francis Healthcare
04.2024 - Current
- Maintain patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Answer calls to offer office information, answer questions, and direct calls to staff.
- Manage complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Improve communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Verify insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Provider Service Advocate
United Healthcare
08.2020 - 04.2024
- Managed inbound calls related to member eligibility and benefit status, achieving a 98% customer satisfaction rating.
- Determined the need for pre-certification for specific medical procedures and codes, ensuring compliance with healthcare regulations.
- completed intake processes for authorization when required, facilitating seamless access to healthcare services for members.
- Provided claim status, reviews, and explanations to assist members with understanding their coverage and benefits.
- Reviewed members' Explanation of Benefits (EOBs) and quoted in-network and out-of-network benefits, enhancing members' understanding of their healthcare options.
Patient Care Technician
Medical University Of South Carolina
11.2018 - 08.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted nursing staff with medical procedures to support patient care plans.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Reservations Sales Agent
IHG Hotels
09.2017 - 11.2018
- Built strong customer relationships and assisted in selecting ideal hotel stays based on customer preferences.
- Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements.
- Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel.
Education
High School Diploma -
Summerville High School
Summerville, SC05-2015
Skills
- Telephone etiquette
- Medical terminology
- Appointment scheduling
- HIPAA compliance
- Electronic Health Record system
- Data entry proficiency
Timeline
Contact Specialist
Roper St. Francis Healthcare
04.2024 - Current
Provider Service Advocate
United Healthcare
08.2020 - 04.2024
Patient Care Technician
Medical University Of South Carolina
11.2018 - 08.2020
Reservations Sales Agent
IHG Hotels
09.2017 - 11.2018
High School Diploma -
Summerville High School
Similar Profiles
BARBARA VALCICHBARBARA VALCICH
Accounts Payable Supervisor at Roper St Francis HealthcareAccounts Payable Supervisor at Roper St Francis Healthcare
Alisa Rodliem-BrownAlisa Rodliem-Brown
Registered Nurse at Roper St. Francis HealthcareRegistered Nurse at Roper St. Francis Healthcare
Kyle DeMent, RNKyle DeMent, RN
Registered Nurse, Medical-Surgical Unit at Roper St. Francis HealthcareRegistered Nurse, Medical-Surgical Unit at Roper St. Francis Healthcare