Myrishiah Ash
Summary
IT Helpdesk offering 5 years of technical support, helpdesk administration, sales experience, Leasing Consultant proficient in troubleshooting enterprise portals, experienced in leading and managing teams and platforms while cultivating strong client relationships. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Overview
8
8
years of professional experience
Work History
Leasing Specialist
Village at midtown
Mobile , AL
08.2023 - Current
- Advertised vacant units through multiple marketing channels, including print media, online listings, and social media posts.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Received, checked and processed applications for new leases.
- Contacted and followed up with tenants on renewal notices.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Conducted background checks on applicants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Conducted regular inspections of properties to identify any needed repairs or improvements.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Front Desk Clerk
Hampton Inn Suites
Mobile, AL
07.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Updated computer system with current guest information.
Biller/Collector Medicaid, Tricare, & Troy University
Troy Regional Medical Center
Troy
03.2022 - 09.2022
- Responsible for accurate billing, timely submission of electronic and/or paper claims, monitoring claim status, researching rejections and denials, documenting related accounts activities, posting adjustments and collections of Medicaid, Tricare, & Troy University, assisting patients with billing payments and or questions in office, providing technical support and troubleshooting
Helpdesk Representative
R1 RCM (Aerotek)
03.2021 - 10.2021
- Utilized ticketing system to handle incidents, followed all HIPPA laws and requirements before speaking with clients, managed billing information, proactively communicated with customer service to patients, lawyers, attorneys, and insurance companies to prioritize requirements
- Generated detailed reports outlining progress made towards meeting help desk goals set by management.
- Provided technical assistance to customers over the phone and via email.
- Monitored help desk tickets to ensure timely resolution of customer inquiries.
Help Desk Tech Support IOS/MAC OS
Apple
11.2017 - 01.2021
- Provided technical support via phone and internet, monitored and set up appointments for Apple store or Apple authorized retailers for repairs, provided exceptional customer service to customers and cellphone carriers, followed all privacy laws and requirements before speaking with customer, helped review internal communications and collaboration
- Supported remote desktop connections for users requiring assistance offsite.
- Actively monitored incoming emails related to help desk tickets.
- Developed and implemented HIPAA policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Provided technical support for users experiencing hardware or software issues.
- Created user accounts, set up permissions, and monitored system security.
- Monitored network performance and identified areas for improvement.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Implemented backup procedures to ensure data integrity and availability.
- Installed operating systems, applications, patches, updates. as needed.
- Maintained inventory of all IT equipment and supplies in use by the organization.
- Resolved conflicts between different hardware components or software programs.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Used remote login tools to assist clients with technical and product questions.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Developed and maintained strong relations with customers to meet quality expectations.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Help Desk Representative
Atterro/Connect for Health Colorado
10.2018 - 02.2019
- Handled 100+ phone calls a day, provided exceptional customer service to clients, brokers, and other insurance carriers, enrolled customers in health insurance, familiar with different healthcare plans, including Medicare and Medicaid, followed all HIPPA laws and requirements before speaking with clients, updated members information such as address, income, and Social Security Number
- Developed and implemented HIPAA policies and procedures.
Front Desk Operator
Choice Hotels
05.2018 - 10.2018
- Greeted all visitors warmly, energetically, and in a timely manner, answered and returned all calls and e-mails in a professional manner, accepted and processed payments in accordance with hotel policy and procedure, collaborated with team to identify effective technical solutions
Sales Representative / Commercial Drive
AutoZone
04.2016 - 05.2018
- Ran car diagnostics for customers daily to determine area of problem or concern, operated cash register for cash and debit cards transactions, handled inventory for special part orders, ensured safe delivery of parts to and from commercial customers
Education
Bachelor’s -Social Science -
Troy University
07-2022
Associate’s – Computer Science -
Bishop State Community College
01.2013
Skills
- CPSI
- SSI
- JavaScript
- Cobra
- Microsoft Office
- Microsoft SharePoint
- Linux
- C
- SPL Programing
- Rasberry PI
- Technical Support
- Analytical Problem Solving
- Customer Service
- Resolution Management
- Oral and Written Communications
- Social Media Proficiency
- Telephone and Email Etiquette
- Phone Etiquette
- Knowledgeable in [Entrata]
- Lease renewal reporting
- Social Media Marketing
- Maintenance requests handling
- Telephone Etiquette
- Property Tours
- Event Planning
- Follow-up skills
- Application processing
- Market outreach
- Contract Review
- Property Inspections
- Vacant unit monitoring
- Lease Renewals
- Property Maintenance
- Property amenities
- Tenant background checks
- Maintenance Coordination
- Rent collection
- Email Communication
- Rental pricing strategies
- Property Showing
- Helpdesk operations
- Remote Support
- Ticket tracking
- Helpdesk support coordination
Timeline
Leasing Specialist
Village at midtown
08.2023 - Current
Front Desk Clerk
Hampton Inn Suites
07.2023 - Current
Biller/Collector Medicaid, Tricare, & Troy University
Troy Regional Medical Center
03.2022 - 09.2022
Helpdesk Representative
R1 RCM (Aerotek)
03.2021 - 10.2021
Help Desk Representative
Atterro/Connect for Health Colorado
10.2018 - 02.2019
Front Desk Operator
Choice Hotels
05.2018 - 10.2018
Help Desk Tech Support IOS/MAC OS
Apple
11.2017 - 01.2021
Sales Representative / Commercial Drive
AutoZone
04.2016 - 05.2018
Bachelor’s -Social Science -
Troy University
Associate’s – Computer Science -
Bishop State Community College