Myrka Cariño Saavedra
Jessup,MD
Summary
Personable and diligent to Customer Service, Administration, and Leadership work with extensive experience for over 6 years. Hard-working team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Interim Manager/ Assistant Manager
Breakout Games
Columbia, MD
11.2019 - Current
- Started off as a Game Master escape room guide and obtained a leadership role within the first five months of working there
- Collaborated with higher management and marketing teams to implement new ways to improvement the store's goals and culture
- Embedded new organizational structures to optimize high productivity and review rates
- Delegated the store's inventory such room props, store suppliance, and company marketing inventory
- Monitor and assisting staff on ways to best enhance their interpersonal work skills
- Directing, conducting, and initiating quarterly team meetings
- Creates work schedule for the staff every week
- Networking and creating partnerships with other organizations to further build connections
- Responsible for training and recruiting new hires and ensuring they are prepared and have all resources available to them if needed
- Assist guests with booking reservations, gift card sales, being a game master guide, and other needs over the phone
Cashier/ Teller/ Assistant Manager
Tere's Latin Market
Ellicott City, MD
01.2015 - 12.2021
- Maintained the store's inventory and organized all of the paperwork and records
- Proficiently operated the cash register while assisting customers
- Performed and experienced with wire transactions nationwide or sent internationally
- Assisted in cashing checks and helping other with bill payments such as phone, gas, electric dues
- Trained new employee's on cashier operations, stock procedures, money transactions, and on assisting customers with any question they may have
- Collaborated with managers and implicated ways to improve the store's website
Hostess/ Waiter/ Assistant Manager
Pollo Feliz y Taqueria
Ellicott City, MD
05.2017 - 10.2019
- Welcomes customers and assisted with assigning tables and maintaining order of the restaurant
- Enforced strong communication skills between the waitresses and kitchen staff for smooth operations
- Maintained and organized inventory for the restaurant and bar
- Assisted with composing new menu ideas and website layouts
- Created weekly schedules for employees
- Completed biweekly payroll tasks
Education
Bachelor of Science - Communication Studies
Towson University
Baltimore, MD12-2023
High School Diploma -
Hammond High School
Columbia, MD05-2018
Skills
- Bilingual - English and Spanish
- 5 years in Leadership/ Managerial skills
- 6 years in Customer services
- POS System experience
- International Fund Transfer Process Expertise
- Strong interpersonal skills
- Organized and detail oriented
- Learns and adapts quickly
- Works well under pressure
- Exceeds in fast pace work environments
- Succeeds in team or independent work settings
Timeline
Interim Manager/ Assistant Manager
Breakout Games
11.2019 - Current
Hostess/ Waiter/ Assistant Manager
Pollo Feliz y Taqueria
05.2017 - 10.2019
Cashier/ Teller/ Assistant Manager
Tere's Latin Market
01.2015 - 12.2021
Bachelor of Science - Communication Studies
Towson University
High School Diploma -
Hammond High School
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