Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Myrka Deleon

Syracuse,NY

Summary

To obtain a position that provides the opportunity for challenge and growth. While still being able to apply the skills and experience that have been acquired.

Overview

7
7
years of professional experience

Work History

MSR Receptionist

SECNY Federal Credit Union
08.2023 - Current


  • Streamlining front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handling complaints with prompt, courteous service to uphold professional reputation.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Helping a large volume of customers every day with a positive attitude and focus on customer satisfaction..

Barback/Busser

Emerald Cocktail Kitchen
07.2023 - 08.2023
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Branch Service Representative

Empower Federal Credit Union
01.2022 - 06.2023
  • Processed customers' deposits, transfers and cash withdrawals.
  • Built trusting relationships with members by offering sound financial advice and personalized service.
  • Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.

Assistant Store Manager

New York And Company
08.2019 - 09.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Approved regular payroll submissions for 10-15 employees
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Key Holder Leader

Francesca's Boutique
02.2017 - 08.2019
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.

Education

Coursework in Facials , Anti-Aging Procedures And -

Continental School of Beauty
Syracuse, NY
06.2019

On Going Education -

Onondaga Community College
Syracuse, NY
08.2014

Diploma -

George Fowler High School
Syracuse, NY
06.2014

Skills

  • Bilingual
  • Active Listening
  • Effective Presenting
  • Handling Objections
  • Time Management
  • Organization
  • Emotional intelligence
  • MS Office
  • Document Processing
  • Email Communication

Hobbies

- Health Wellness and Beauty Blog 

- Fitness, Yoga and Hiking 


Timeline

MSR Receptionist

SECNY Federal Credit Union
08.2023 - Current

Barback/Busser

Emerald Cocktail Kitchen
07.2023 - 08.2023

Branch Service Representative

Empower Federal Credit Union
01.2022 - 06.2023

Assistant Store Manager

New York And Company
08.2019 - 09.2020

Key Holder Leader

Francesca's Boutique
02.2017 - 08.2019

Coursework in Facials , Anti-Aging Procedures And -

Continental School of Beauty

On Going Education -

Onondaga Community College

Diploma -

George Fowler High School

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Myrka Deleon