MYRLANDE SPAULDING
Lynchburg,VA
Summary
Dedicated Lending professional with over two years of experience in managing loan processes and documentation. Proven ability to enhance operational efficiency through meticulous attention to detail and strong analytical skills. Committed to delivering exceptional customer service while ensuring compliance with lending policies and regulations. Eager to contribute to a dynamic team focused on achieving financial solutions
Overview
10
10
years of professional experience
Work History
Funder
Boston National Title
Charlotte, NC
09.2020 - 02.2022
- Processed 200+ wire transfers weekly, conducting OFAC reviews with 100% accuracy to ensure compliance and mitigate risk.
- Researched, troubleshooted, and resolved discrepancies in check and fund postings by analyzing hourly reports and collaborating with financial institutions, ensuring 99.7% of funds posted on time to support a seamless client experience.
- Acted as a key point of contact for internal teams and external partners, gathering information and coordinating solutions to meet transaction deadlines for time-sensitive closings.
- Prepared and processed transaction tickets and online entries, ensuring accurate records to streamline operational workflow.
Personal Banker
Wells Fargo
Charlotte, NC
02.2017 - 07.2020
- Opened and maintained 150+ personal accounts annually, while also facilitating consumer loan applications (personal, auto, and home equity), developing a disciplined approach to credit documentation and compliance.
- Achieved top-quartile performance by exceeding cross-sell targets by 15% for four consecutive quarters, while maintaining a 95%+ client satisfaction score on post-interaction surveys.
- Assisted 75+ clients annually with complex account restructures and loan applications, honing the consultative questioning skills needed to uncover financial needs.
- Reduced onboarding errors by 20% by implementing a personal checklist system for new account setups, ensuring all KYC and CIP requirements were met before submission.
Compliance Analyst- Fraud Intake & Triage Analyst
Public Partnerships
04.2023 - Current
- Escalated complex compliance and fraud inquiries, researching and resolving over 50 cases weekly in accordance with applicable laws and internal standards.
- Evaluated current processes and identified areas of non-compliance, proposing actionable improvements that reduced process bottlenecks by 15%.
- Advocate for internal and external stakeholders by evaluating current processes, identifying areas of non-compliance, and proposing actionable improvements that reduced process bottlenecks by 15%.
- Coordinated communication between internal departments to ensure timely resolution of compliance issues, achieving a 95% first-contact resolution rate for escalated matters.
Education
Master of Business Administration (M.B.A.) - Finance
University of North Carolina at Pembroke
Pembroke, NC, US05-2025
Bachelor of Science (B.S.) - Business Administration
University of North Carolina at Pembroke
Pembroke, NC, US12-2022
Skills
- Regulatory Compliance
- Relationship Management
- Data Analysis & Reporting
- Microsoft Excel
- Risk Analysis
- Document Management
- Analytical and critical thinking
- Time Management
- Verbal & Written communication
- Attention to detail
Timeline
Compliance Analyst- Fraud Intake & Triage Analyst
Public Partnerships
04.2023 - Current
Funder
Boston National Title
09.2020 - 02.2022
Personal Banker
Wells Fargo
02.2017 - 07.2020
Bachelor of Science (B.S.) - Business Administration
University of North Carolina at Pembroke
Master of Business Administration (M.B.A.) - Finance
University of North Carolina at Pembroke