Myrlandha Marc
Customer Service Representative
Remote
Summary
Dynamic Customer Support Specialist with a proven track record at Nike, excelling in high-volume call environments. Skilled in CRM systems and active listening, I consistently achieved sales targets while fostering strong client relationships. My empathetic approach and product knowledge enhanced customer satisfaction, driving repeat business and loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Professional with experience in customer service and support. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability and positive attitude, skilled in CRM software and customer engagement.
Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights.
Customer-focused Inbound Call Center Representative with verbal communication and active listening skills. Achieves set goals by aggressively cross-selling and referring customers to services and sales campaigns. Experienced in processing complex transactions and performing extensive research to resolve customer inquiries.
Overview
13
13
years of professional experience
1
1
Language
Work History
Customer Support Specialist
Nike
Remote, FL
10.2021 - 12.2025
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.sale
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Solved customer challenges by offering relevant products and services.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maximized efficiency by adhering to call center protocols, schedules, and guidelines for handling calls professionally.
- Streamlined internal processes within the call center through regular suggestions for improvements and active participation in process enhancement initiatives.
Customer Service Cashier
Walmart
Remote, FL
06.2019 - 2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
Customer Care Representative
Alorica
Remote, FL
05.2017 - 06.2020
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted in the implementation of innovative process improvements that led to more efficient task completion within the department.
- Created personalized solutions for customers by leveraging expert product knowledge and understanding their unique needs.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
Customer Service Representative
Verizon
Remote, FL
02.2013 - 06.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Bayhsore Highschool
Bradenton, FL05-2012
Skills
Active listening
Customer service excellence
Time managementi
Customer relationship management (CRM)n
Operating system support
Printer support
High-volume call centers
Empathy and patience
Call decisioning
Product knowledge
Inbound sales
Performance metrics
CallSelect communication systems
Answering questions
Call control
Communicating with clients
Data entry
Customer service
Timeline
Customer Support Specialist
Nike
10.2021 - 12.2025
Customer Service Cashier
Walmart
06.2019 - 2021
Customer Care Representative
Alorica
05.2017 - 06.2020
Customer Service Representative
Verizon
02.2013 - 06.2017
High School Diploma -
Bayhsore Highschool