Myrma Faith Barroso
NEW YORK,NY
Summary
Client-centered professional polished in identifying potential disorders in clients and developing successful treatment plans and therapeutic processes. An accommodating and warm individual possessing strong observational skills and an in-depth understanding of human behavior. Offering comprehensive background conducting psychological tests, interviewing patients, and monitoring patient progress.
Overview
11
11
years of professional experience
Work History
Food Service Supervisor
Aramark Inc
02.2017 - Current
- Kept a seating limit of 250 guests and work areas clean, organized, and sanitized per established DOH standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to DOH guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to 15 staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, andtaking appropriate actions to rectify issues and prevent future occurrences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Increased repeat business through exceptional customer service and attention to special dietary needs or requests.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Facilitated team collaboration through regular meetings where staff provided input on menu items, promotions, and daily specials.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw balancing of cash registers, and end-of-day reconciled transactions.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
- Directed food preparation and cooking activities to meet health and safety standards.
Clinical Counselor
Project Renewal
02.2023 - 02.2024
- Maintained confidentiality and upheld ethical standards in all interactions with clients, resource affiliations, and colleagues.
- Utilized motivational interviewing techniques to encourage clients'' active participation in their treatment process.
- Trained new clinical counselors on agency policies, procedures, documentation requirements, resulting in smoother onboarding experiences.
- Improved client outcomes with thorough assessments, goal setting, and progress tracking.
- Served as an advocate for clients in seeking additional resources such as housing, employment, and educational opportunities to support holistic wellbeing.
- Managed caseloads efficiently while adhering to strict deadlines for case notes submission, improving overall team productivity.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients'' diverse needs.
- Continually updated professional knowledge through participation in continuing education workshops and conferences, enhancing the quality of care provided to clients.
- Developed culturally sensitive counseling approaches to accommodate diverse client populations and individual needs.
- Expanded community outreach efforts by collaborating with local organizations to provide mental health resources to underserved areas such as Human Resources Administration
- Enhanced client well-being by implementing evidence-based counseling techniques and treatment plans.
- Assisted in reducing hospital readmission rates through effective discharge planning and follow-up support.
- Established strong rapport with referring agencies resulting in a higher rate of successful placement of clients into appropriate services.
- Increased patient satisfaction by providing empathetic, supportive, and non-judgmental counseling sessions.
- Linked clients to other programs and community agencies to enhance treatment processes.
- Mitigated injuries and de-escalated life-threatening events through effective crisis intervention and coordination of emergency services.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Critically analyzed and interpreted reports related to opioid addiction, self-harm and psychosis across many healthcare domains.
- Wrote reports on clients and maintained required paperwork.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Referred clients to other specialists, institutions or support services as necessary.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
- Identified indications of mental deficiency, abnormal behavior, or maladjustment through direct observation.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Offered specific advice to help clients work through educational or occupational issues.
Clinical Counselor
Carer Counseling Center
03.2013 - 10.2019
- Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
- Managed caseloads efficiently while adhering to strict deadlines for case notes submission, improving overall team productivity.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients'' diverse needs.
- Increased patient satisfaction by providing empathetic, supportive, and non-judgmental counseling sessions.
- Enhanced client well-being by implementing evidence-based counseling techniques and treatment plans.
- Led psychoeducational groups on topics such as stress management, coping skills, and mental health awareness to empower clients in their recovery journey.
- Improved client outcomes with thorough assessments, goal setting, and progress tracking.
- Expanded community outreach efforts by collaborating with local organizations to provide mental health resources to underserved areas.
- Established strong rapport with referring agencies resulting in a higher rate of successful placement of clients into appropriate services.
- Implemented data-driven decision-making processes that improved service delivery quality at the clinic level by identifying areas of improvement from client feedback surveys.
- Served as an advocate for clients in seeking additional resources such as housing, employment, and educational opportunities to support holistic wellbeing.
- Linked clients to other programs and community agencies to enhance treatment processes.
- Offered individual outpatient therapy to adult clients with wide range of psychological problems.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Leverages excellent oral and written communication skills to interact professionally with staff and clients.
- Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
- Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
- Wrote reports on clients and maintained required paperwork.
- Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
- Implemented variety of evidence-based counseling methods to achieve therapy goals.
- Referred clients to other specialists, institutions or support services as necessary.
- Collected information about individuals or clients using interviews, observational techniques, and other assessment methods.
- Helped clients obtain outside specialist services by coordinating referrals and advising on options.
- Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
- Offered specific advice to help clients work through educational or occupational issues.
- Utilized motivational interviewing techniques to encourage clients'' active participation in their treatment process.
- Developed culturally sensitive counseling approaches to accommodate diverse client populations and individual needs.
Education
Bachelor of Arts - Data Science
Southern Careers Institute
San Antonio, TX02.2024
Bachelor of Arts - Psychology
City College, CUNY
160 Convent Ave01.2017
Skills
- Operations Management
- Special events planning
- Health Inspections
- Catering Coordination
- Bar Management
- Food Safety
- Kitchen Staff Supervision
- Cash Handling
- Inventory Control
- Critical Thinking
- Microsoft Excel
- Worker Training
- Food and Beverage Service
- Team Collaboration
- Service Training
- Safety Training
- Point of Sale POS Software
- Task Delegation
- Opening and closing procedures
- Food plating and presentation
- Data Entry Software
- Work Area Inspection
- Personnel Data Reporting
- Work Station Assignments
Timeline
Clinical Counselor
Project Renewal
02.2023 - 02.2024
Food Service Supervisor
Aramark Inc
02.2017 - Current
Clinical Counselor
Carer Counseling Center
03.2013 - 10.2019
Bachelor of Arts - Data Science
Southern Careers Institute
Bachelor of Arts - Psychology
City College, CUNY
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